Chat support advisor at pavas


¢ 450 a 550 mil CRC

Toda Costa Rica

Publicado 6 Dic 2019

Call center / Otras

20 Vacantes

Bachillerato edu diversificada

Sector de la vacante:

Descripción general

Do you have a B2 English level? We are looking for Advance English Chat Advisors! **No tenemos vacantes para Español**

Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers.Whether chat agents are contacted by email or live chat, they must make a continual effort to respond to customers as quickly as possible. Once you receive a message from a customer, you must listen carefully to the customer’s question or complaint before following protocol in order to resolve the issue or answer the question.

By nature, Chat Advisor perform their day-to-day tasks on a computer. They must be able to easily operate a computer, especially in terms of checking and responding to emails as well as utilizing live chat services and software In order to help customers as effectively as possible, chat agents must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for chat agents to learn about new products and services, which customers may be more likely to ask questions about.

In addition to providing real-time support, chat agents thoroughly document each customer’s question or problem as well as the resulting answer or solution. We’re looking for someone who has experience working with direct consumers with great typing skills. Someone with customer service experience in online advertising is also an added advantage.

Requisitos para aplicar

What we'd like to see in CHAT ADVISOR candidates?

• High School Diploma or above
• 90% verbal and written communication skills in English
• +6 Month Customer Service Experience
• Previous Call Center Experience is a plus! • Strong computer navigation skills and PC Knowledge.
• Typing skills 35 words per minute • Full scheduled flexibility

• Availability to Work at Concentrix Pavas - Chat Account COMPENSATION AND PERKS
• We offer competitive salary for all entry levels plus performance bonus and benefits.
• Working hours and days vary by account and are based on Client’s needs. Training is normally Monday – Friday
• Asociacion Solidarista.
• On site Doctor.
• Nutritionist.
• Physiotherapist.
• Emergencias Médicas.
• ATMs on sites and/or close by.
• Paid training.
• University discounts.
• Parking space.
• Referral program.
• Entertainment areas.
• Medical services discounts.

****** SPECIAL NOTE *****
Thank you for your interest in Concentrix! To expedite the hiring process, please make sure you meet all the minimum requirements for the position before you submit your application.

Datos complementarios



Agente / Otras

Bachillerato edu. diversificada

Mercadeo, call centers / Otros

Menos de un año de experiencia

Contrato Indefinido


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