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Gracias por aplicar al anuncio de empleo Cisco technical support agent , en Sykes s.a.
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
Salario confidencial CRC
Costa Rica Heredia Heredia Heredia
Publicado 10 Feb 2020 2020-2-10 11/03/2020
Objective:
To efficiently provide high quality and effective technical assistance to customers experiencing issues with WiFi connectivy.
Requirements:
• Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 percent or above) (must).
• Cisco CCNA Modules 2 (must).
• Schedule flexibility (must).
• Strong communication and customer service skills (must).
• Basic knowledge on windows operative systems and Office (must).
• Basic WiFi knowledge: Configure and troubleshoot WiFi connectivity of multiple devices (iOS, Android, PC, macOS) (must).
• Student of a university career (preferably in a technology field).
• Experience in a technical support role is highly desired.
• Excellent analytical and problem-solving skills.
• Able to read and understand training material, policies and procedures, etc. in english.
• Able to work under pressure.
• Advanced facilitation skills.
• Basic e-Learning processes.
• Negotiation Skills.
Responsibilities:
• Interact with customers via telephone, chat, e-mail resolve the issue accordingly.
• Identify the root cause of a case, by troubleshooting and isolating the issue.
• To document all interactions and steps taken towards case resolution, in a professional and accurate matter.
• Work with all operating systems (macOS, Android, Windows and iOS).
• To perform any other tasks, duties, or services requested by his/her immediate superior.
Auxiliar, asistencial y otros
Bachillerato edu. diversificada
Informática y Computación
Ingeniería de Sistemas
1 año de experiencia
Técnico
7 Vacantes
Requirements:
• Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 percent or above) (must).
• Cisco CCNA Modules 2 (must).
• Schedule flexibility (must).
• Strong communication and customer service skills (must).
• Basic knowledge on windows operative systems and Office (must).
• Basic WiFi knowledge: Configure and troubleshoot WiFi connectivity of multiple devices (iOS, Android, PC, macOS) (must).
• Student of a university career (preferably in a technology field).
• Experience in a technical support role is highly desired.
• Excellent analytical and problem-solving skills.
• Able to read and understand training material, policies and procedures, etc. in english.
• Able to work under pressure.
• Advanced facilitation skills.
• Basic e-Learning processes.
• Negotiation Skills.
Responsibilities:
• Interact with customers via telephone, chat, e-mail resolve the issue accordingly.
• Identify the root cause of a case, by troubleshooting and isolating the issue.
• To document all interactions and steps taken towards case resolution, in a professional and accurate matter.
• Work with all operating systems (macOS, Android, Windows and iOS).
• To perform any other tasks, duties, or services requested by his/her immediate superior.
Competencias para la vacante
Auxiliar, asistencial y otros
Técnico
Bachillerato edu. diversificada
Productores y distribuidores de ... / Otros
1 año de experiencia
Contrato Indefinido
786901
Gracias por aplicar al anuncio de empleo Cisco technical support agent , en Sykes s.a.
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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