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Gracias por aplicar al anuncio de empleo Cisco tier 1 support engineer, en Sykes s.a.
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
¢ 650 a 750 mil CRC
Costa Rica Heredia Heredia Heredia
Publicado 15 Jul 2020 2020-7-15 14/08/2020
Sistemas
10 Vacantes
Ingeniería de Sistemas
Objective:
- To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries via the phone or mail.
Responsibilities:
- To listen and identify the root cause (issue) of a case, interact with the customer on the telephone and/or mail, and resolve the issue accordingly.
- Participate in team meetings, make updates and/changes to current process documentation based on these meetings.
- To perform any other tasks, duties, or services requested by his/her immediate superior.
Support the organization in identifying, establishing processes for continuous improvements.
- To meet established individual and team performance targets.
Requirements:
- Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %) (must).
- CCNA completed (must).
- Full schedule flexibility (must).
- Troubleshooting experience in NAT, DNS, DHCP, STP, EIGRP, Routing Protocols, ACL’s, OSPF.
- Knowledge/usage of Packet Tracer.
- Initiative.
- Proactive.
- Ability to function in a team environment.
- Data analysis capacity.
- Excellent time management.
- Adaptability to change.
- Teamwork oriented.
- Excellent Customer service skills.
- Capability to assimilate a dynamic environment.
- Capable of working and reach results under pressure.
- Stress management.
- Maintenance of confidentiality of information.
- Ability to talk and type during a call.
- Knowledge in how to interact with latest versions of Microsoft Operative Systems.
- Knowledge and understanding of Internet Explorer, Netscape and similar Internet browsers.
- Basic knowledge of routers, firewalls, switches, and IP sub-netting and networks in general.
- Skills in successfully implementing, manage, and troubleshoot Microsoft Windows and Unix based operating Systems.
- Excellent attendance record.
Profesional
Bachillerato edu. diversificada
Ingeniería de Sistemas
Menos de un año de experiencia
Técnico
10 Vacantes
Requirements:
- Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %) (must).
- CCNA completed (must).
- Full schedule flexibility (must).
- Troubleshooting experience in NAT, DNS, DHCP, STP, EIGRP, Routing Protocols, ACL’s, OSPF.
- Knowledge/usage of Packet Tracer.
- Initiative.
- Proactive.
- Ability to function in a team environment.
- Data analysis capacity.
- Excellent time management.
- Adaptability to change.
- Teamwork oriented.
- Excellent Customer service skills.
- Capability to assimilate a dynamic environment.
- Capable of working and reach results under pressure.
- Stress management.
- Maintenance of confidentiality of information.
- Ability to talk and type during a call.
- Knowledge in how to interact with latest versions of Microsoft Operative Systems.
- Knowledge and understanding of Internet Explorer, Netscape and similar Internet browsers.
- Basic knowledge of routers, firewalls, switches, and IP sub-netting and networks in general.
- Skills in successfully implementing, manage, and troubleshoot Microsoft Windows and Unix based operating Systems.
- Excellent attendance record.
Competencias para la vacante
Profesional
Técnico
Bachillerato edu. diversificada
Call center
Menos de un año de experiencia
Contrato Indefinido
790928
Gracias por aplicar al anuncio de empleo Cisco tier 1 support engineer, en Sykes s.a.
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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