Collections sme


Salario confidencial CRC

Toda Costa Rica

Publicado 16 Sep 2020


6 Vacantes

Estudios Generales

Sector de la vacante:

Descripción general

The Collections Subject Matter Expert will be in charge of the analysis of complex delinquent customer issues, develop solutions and implement action plans to resolve delinquencies in a timely and effective manner. Negotiating and advising on collection of overdue bills and taking appropriate action to recover overdue payments.
Identifies and solves complex problems that arise with little or no precedent; makes decisions based on insights gained through experience regarding accepted ways of accomplishing work that are not necessarily documented formally.
Evaluates and communicates complex technical content in a clear manner and work with other departments to resolve issues, prepare reports process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate and follow up effectively with the sales department regarding customer accounts on a timely basis.
Provides coaching to others to help them achieve better working relationships, providing direction and clarity on priorities that have an impact on own work and potentially the work group’s results or efficiency.

Para aplicar a este puesto debe de ingresar al siguiente enlace:https://equifax.***.*************.********************---*******************-*************

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