¢ 650 a 750 mil CRC

Toda Costa Rica

Publicado 16 Abr 2019

Admin:servicios generales

25 Vacantes

Administración de Empresas / Otras

Sector de la vacante:
Industrias manufactureras

Descripción general

Daily interacting with customers by all means (phone, mails etc) to achieve the collection targets. Applies the specific collections process to ensure the individual and team targets are achieved following the department requirements.
Analyses, investigates and reconciles customers’ transactions to ensure accurate balance account.
Represents the main contact person for the customers (internal & external) for invoices/payment related situations; understands and clarifies the challenges raised by customers and uses all the available resources to solve them timely. Answers all customers’ requests in a professional manner.
Timely escalations to first line manager, providing relevant and complete information. The escalations must contain any aspects which might negatively impact team’s/department’s objectives.
Responsible for the decisions made in collections process in order to build and maintain a strong partnership with customers in order to secure the company’s objectives.
Is aware of, understands and applies the internal policies and procedures, contributes to the process improvement through creative approaches and challenging the existing practices to increase department’s results and efficiency.
Team player sharing experience and constructive opinions whenever it is necessary to integrate efforts and optimize work results.
Registers in the system all relevant information gathered while interacting with customers to ensure their track record for a better quality of future actions. Each customer interaction must be registered in the system with detailed information providing a real

Requisitos para aplicar

I. Experience : Equivalent experience minimum 6-12 months
II. Education: Undergraduate degree, preferably from a business school.
III. Abilities/Qualifications:

· Written and oral command of English.
· Written and oral business communication skills.
· Works to completion, results oriented
· Understands priorities and can organize his/her time accordingly
· Computer skills (i.e. MS Word, Excel, Adobe, PowerPoint and Oracle applications)
· Influencing and negotiation abilities
· Ability to work in teams and collaborate cross-functionally to deliver on shared objectives
· Quick to recognize situations where change is needed and skilled at driving change
· Able to understand complex and very dynamic processes

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