Customer agent


Salario confidencial CRC


Publicado 20 Sep 2021

Call center

2 Vacantes

Bachillerato edu diversificada

Sector de la vacante:
Industrias manufactureras

Descripción general

The primary responsibilities of this position are to support inbound customer/merchant calls and create the best experience possible while following the policies and procedures of the organization within a highly regulated environment.

Schedule flexibility: Monday to Saturday from 10am to 7pm

Essential Responsibilities:
? Handle inbound customer calls
? Ensure you are well informed and know how to answer questions regarding:
? Statements
? Promotional Periods
? Application of Payments
? Taking payments
? Explanation of Fees
? ****.*** website assistance
? Status on new applications
? Account balances
? Point-of-sale credit decisions on accounts flagged for manual review
? Ensure you are following all regulatory guidelines for the bank

Requisitos para aplicar

• English and Spanish Language and Comprehension proficiency (B2+ or C1 Level)
• High School Diploma
• Previous customer service experience with credit or debit cards
• Proven track record of professionalism and openness to coaching and feedback
• Excellent communication skills, both written and verbal

Datos complementarios




Bachillerato edu. diversificada

Servicios financieros

1 año de experiencia

Contrato Indefinido


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