Customer agent

810768

Salario confidencial CRC

Heredia

Publicado 20 Sep 2021

Call center

2 Vacantes

Bachillerato edu diversificada


Sector de la vacante:
Industrias manufactureras

Descripción general

Description:
The primary responsibilities of this position are to support inbound customer/merchant calls and create the best experience possible while following the policies and procedures of the organization within a highly regulated environment.

Schedule flexibility: Monday to Saturday from 10am to 7pm


Essential Responsibilities:
? Handle inbound customer calls
? Ensure you are well informed and know how to answer questions regarding:
? Statements
? Promotional Periods
? Application of Payments
? Taking payments
? Explanation of Fees
? ****.*** website assistance
? Status on new applications
? Account balances
? Point-of-sale credit decisions on accounts flagged for manual review
? Ensure you are following all regulatory guidelines for the bank

Requisitos para aplicar

QUALIFICATIONS/REQUIREMENTS:
• English and Spanish Language and Comprehension proficiency (B2+ or C1 Level)
• High School Diploma
• Previous customer service experience with credit or debit cards
• Proven track record of professionalism and openness to coaching and feedback
• Excellent communication skills, both written and verbal

Datos complementarios

810768

Profesional

Agente

Bachillerato edu. diversificada

Servicios financieros

1 año de experiencia

Contrato Indefinido

810768

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