Customer & digital support qa analyst

776994

Salario confidencial CRC

Toda Costa Rica

Publicado 15 Jul 2019

Call center / Otras

5 Vacantes

Bachillerato edu diversificada


Sector de la vacante:
Tecnología

Descripción general

Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world. Accenture solves our clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.

QA Path is a collaborator with a strong background in a product data market (web scale), such as data analysis and verification, perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom trainings.

Key Responsibilities
Quality Assurance (QA)
• Perform data entry.
• Data analysis and verification.
• Customer Service.
• Provide Trainings / Coaching / Refresher.
• RETRO Repository (Process Clarification and Recommendation)
• Dispute Resolution
• TNA (Trainer needs analysis)
• RCA (Root causes Analysis)
• Advance Excel
• PKT (Process knowledge tests)
• Advance English/Portuguese
• Quality assurance of data entry

QA must be very good following instructions to perform exhaustive reviews to all deliverables for the client. Advance English/Portuguese and Excel skill

Requisitos para aplicar

Required Experience
• 1-year experience on data analysis, quality assurance: 5 Why’s, Paretto, RCA’s, RETRO, TNA, etc.
Possible Academic Background

• Data Analysis related fields.

Skills
• Proficiency with Microsoft Office, particularly Excel (e.g. pivot tables, v-lookups, macros).
• Gathers team metrics.
• Attention to detail.
• Customer Service.
• Team Work
• Training Skills
• Adaptability
• Creative Problem-Solving

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Bachillerato edu. diversificada

Productores y distribuidores de ... / Otros

4 años de experiencia

Contrato Indefinido

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