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Gracias por aplicar al anuncio de empleo Customer & digital support qa analyst, en Accenture
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world. Accenture solves our clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.
QA Path is a collaborator with a strong background in a product data market (web scale), such as data analysis and verification, perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom trainings.
Key Responsibilities
Quality Assurance (QA)
• Perform data entry.
• Data analysis and verification.
• Customer Service.
• Provide Trainings / Coaching / Refresher.
• RETRO Repository (Process Clarification and Recommendation)
• Dispute Resolution
• TNA (Trainer needs analysis)
• RCA (Root causes Analysis)
• Advance Excel
• PKT (Process knowledge tests)
• Advance English/Portuguese
• Quality assurance of data entry
QA must be very good following instructions to perform exhaustive reviews to all deliverables for the client. Advance English/Portuguese and Excel skill
Required Experience
• 1-year experience on data analysis, quality assurance: 5 Why’s, Paretto, RCA’s, RETRO, TNA, etc.
Possible Academic Background
• Data Analysis related fields.
Skills
• Proficiency with Microsoft Office, particularly Excel (e.g. pivot tables, v-lookups, macros).
• Gathers team metrics.
• Attention to detail.
• Customer Service.
• Team Work
• Training Skills
• Adaptability
• Creative Problem-Solving
Auxiliar, asistencial y otros
Bachillerato edu. diversificada
Bachillerato edu diversificada
4 años de experiencia
Auditor
5 Vacantes
Required Experience
• 1-year experience on data analysis, quality assurance: 5 Why’s, Paretto, RCA’s, RETRO, TNA, etc.
Possible Academic Background
• Data Analysis related fields.
Skills
• Proficiency with Microsoft Office, particularly Excel (e.g. pivot tables, v-lookups, macros).
• Gathers team metrics.
• Attention to detail.
• Customer Service.
• Team Work
• Training Skills
• Adaptability
• Creative Problem-Solving
Competencias para la vacante
Auxiliar, asistencial y otros
Auditor
Bachillerato edu. diversificada
Productores y distribuidores de ... / Otros
4 años de experiencia
Contrato Indefinido
776994
Gracias por aplicar al anuncio de empleo Customer & digital support qa analyst, en Accenture
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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