Por favor, actualiza tu navegador para tener una mejor experiencia, prueba con Chrome, Internet explorer.
Gracias por aplicar al anuncio de empleo Customer service analyst, en Accenture
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 16 Oct 2020 2020-10-16 12/01/2021
Call center
20 Vacantes
Bachillerato edu diversificada
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
The position will serve as a talented technical support professional for the customers, providing top-notch support through email originally, with the potential to support additional channels, including phone and chat.
Key Responsibilities
Regular case reviews of reactive cases to assess health and status identify the root cause of reactive support incidents and categorize in line with ITIL methodology.
Communication with internal support organizations for case updates and action requests
Direct communication with customers to promote case progress where necessary
Answer all customer problem/request/issue/questions related to the products and escalate when necessary.
Follow defined procedures and leverage product expertise to troubleshoot and resolve issues according to the standards.
Document troubleshooting efforts, customer information, reference material, and tailored solutions to provide customers with comprehensive responses.
Communicate effectively internally and to customers.
Demonstrate understanding of the customer's business needs and maintain high customer satisfaction ratings.
Proactively look for solutions to problems and propose improvements.
Required experience
Advanced English oral and written.
At least 1 year of experience in Customer Service.
High School diploma with relevant experience on common help desk/ticketing systems.
Client customer handling experience excellent customer service skills.
Proficient in Metrics and Reporting.
Auxiliar, asistencial y otros
Bachillerato edu. diversificada
Bachillerato edu diversificada
1 año de experiencia
Agente
20 Vacantes
Required experience
Advanced English oral and written.
At least 1 year of experience in Customer Service.
High School diploma with relevant experience on common help desk/ticketing systems.
Client customer handling experience excellent customer service skills.
Proficient in Metrics and Reporting.
Competencias para la vacante
Auxiliar, asistencial y otros
Agente
Bachillerato edu. diversificada
Productores y distribuidores de ... / Otros
1 año de experiencia
Contrato Indefinido
795350
Gracias por aplicar al anuncio de empleo Customer service analyst, en Accenture
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
Te ayudará a aumentar las posibilidades de conseguir el puesto que siempre has anhelado.
Recibir anuncios en tu correo.