Customer service associate

795445

¢ 350 a 450 mil CRC

Toda Costa Rica

Publicado 16 Oct 2020

Call center

20 Vacantes

Sin Definir / Otras


Sector de la vacante:
Servicios

Descripción general

We seek compassionates and tech-savvy people who are enthusiastic about bringing kindness and heart to the customer experience.
Agent should be able to create empathy, an emotional connection with the customer, whilst identifying if there is dispute in place or fraud. Conveys a positive message and communicates fluently, even when the situation gets in a point of no return for the customer’s well.

Agent creates a bond with the customer, is highly CS oriented
1. Responsibilities
Actions
2. Identify problems and search solutions to offer answers to solve questions from costumers using the given channel of communication.
3. Be aware of current procedures to offer accurate information as instructed in client knowledge base
4. Meet established individual and team performance targets, including customer service, productivity and quality standards.
5. Follow up on the customers issue until is solved such as requests, transactions, information changes or any other issue addressed by the costumer.
6. To communicate with team manager, team members and other teams regarding problems, solutions and trends.
7. To keep all equipment and tools under his/her responsibility in excellent conditions
8. To keep account and customers information confidential and protect it from unauthorized use
9. Provide excellent service to customers
10. Meet all regulatory requirements such as timely claim submission deadlines
11. Stay abreast of all changes, developments and enhancements for all systems, processes and guidelines
12. Update account information and complete accurate documentation
13. Effective call and time management

Requisitos para aplicar

Academic background and Experience
Academic background Minimum High School Diploma, GED or Equivalent Certification
Experience 0-6 months on similar areas.
Previous call center experience (desirab

Datos complementarios

795445

Profesional

Agente / Otras

Bachillerato universitario

Call center

795445

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