Customer service representative advanced english required

Descripción general

You will be assisting customers over the phone in English by utilizing probing questions to fully understand their issues, use decision-support tools and resources to resolve customer concerns that are non-standard/unstructured and require some clarification or conceptual thinking.

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Demonstrate functional skills in communicating and explaining basic account information to the customer with focus on first-call resolution.

Our customer service projects include different industries to develop your skills:

• Financial Support.
• Health Care and Insurance Support.
• Digital TV Entertainment and basic technology support.
• Internet and Security support.
• Search Engine or Application support

COMPENSATION AND PERKS

• We offer competitive salary for all entry levels plus performance bonus and benefits.
• Working hours and days vary by account and are based on Client’s needs. Training is normally Monday – Friday
• Asociacion Solidarista.
• On site Doctor.
• Physiotherapist.
• Emergencias Médicas.
• ATMs on sites and/or close by.
• Paid training.
• University discounts.
• Parking space.
• Referral program.
• Entertainment areas.
• Medical services discounts.

****** SPECIAL NOTE *****
Thank you for your interest in Concentrix! To expedite the hiring process, please make sure you meet all the minimum requirements for the position before you submit your application. No Spanish Positions Available

Requisitos para aplicar

SKILLS/EXPERIENCE/KNOWLEDGE – What we'd like to see in the candidate?

• 9th Grade (few vacancies left) / High School Diploma or above
o 90% verbal and written communication skills in English
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to learn, including strong problem solving skills.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently when needed.
• Participate in activities designed to improve customer satisfaction and business performance
• Dependable with proficient attention to detail.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required

RESPONSIBILITIES – How we would like you to help us?

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly and professional manner, using agreed upon procedures.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database