Customer service representative

Descripción general

We are expanding and filling positions for our Customer Service team and looking for people who want to provide excellent Customer Service to our growing clientele base.
Qualifications
Quality Focused, Problem Solving Skills, Listening Skills, Desire to resolve conflicts, Analyzing Information, Multi-tasking
Responsibilities
• Provide excellent customer service for our clients.
• Communicate with our clients over the phone, via email and live chat.
• Meet predefined KPI statistics as defined by management.
• Conduct follow-ups via phone calls/emails.
• Handle e-commerce issues that impact our clients.
• Resolve and handle high-level issues.
• Provide suggestions, recommendations to both grow the brand and increase revenue.
• Gather information/data necessary to resolve any or all client issues.
• Continually acquire knowledge about the company, competitors and our industry.
• Be an acting brand representative to everyone within the workplace.
We Offer:
• Competitive salary
• KPI based incentives
• Great working environment
• Work space with break rooms, game rooms, gym, rest areas, day care, and more!

Requisitos para aplicar

Requirements
• Minimum 95% English Level verbal and writing.
• Schedule flexibility.
• Professionalism, energy, motivation, enthusiasm & integrity
• Computer proficiency
• Demonstrates persistence, overcomes obstacles and achieves goals
• Give ongoing service to existing and new clients.
• Strong work ethic and motivated to grow