Customer service representative

772663

Salario confidencial CRC

Toda Costa Rica

Publicado 16 Abr 2019

Call center

13 Vacantes

Bachillerato edu diversificada


Sector de la vacante:
Industrias quimicas/farmacéuticas

Descripción general

This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:
• Handling incoming queries from vendors or GSK users from calls, chat, Remedy tickets or email within the SLAs agreed with the customer.
• Transferring to other departments cases which are not to be solved or handled by the Accounts Payable Helpdesk team.
• Perform the Procurement Operations Center in scope activities: vendor management, shopping cart approval, purchase orders amendments.
• Connect with back office teams (invoice processing, payments, vendor master, etc) to solve different cases.
• Follow up on aged items to ensure closure of the tickets. End to end Incident Management.

Requisitos para aplicar

We are looking for professionals with these characteristics to achieve our goals:
• Secondary education complete.
• Customer-facing experience required
• SAP knowledge
• English Level B2.

However, if you have the following, it would be a plus:
• University studies in progress.
• French will be considered a plus.

If you feel this is your next career move, please apply up to May 31st.

Datos complementarios

772663

Profesional

Analista

Bachillerato edu. diversificada

Industria farmacéutica

1 año de experiencia

Contrato Indefinido

772663

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