Customer service representative

803492

Salario confidencial CRC

Toda Costa Rica

Publicado 4 May 2021

Tecnología: soporte-prog y web

5 Vacantes

Bachillerato edu diversificada


Sector de la vacante:
Servicios

Descripción general

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Identify and assess customers’ needs to achieve satisfaction
Create tickets for hardware or software related issues.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requisitos para aplicar

Proven customer support experience or experience as a Client Service Representative
Tech experience is a plus.
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
High English Proficiency

Datos complementarios

803492

Profesional

Agente

Bachillerato edu. diversificada

Comercio de computadores / Otros

3 años de experiencia

Contrato Indefinido

803492

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