Customer service representative

825673

¢ 450 a 550 mil CRC

Alajuela / Otras

Publicado 19 Jul 2022

Call center

30 Vacantes

Otra Especialización / Otras


Empresa confidencial

Sector de la vacante:
Servicios

Descripción general

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Customer Service Representative.
Responsibilities:
• Excellent customer issue resolution focus related to online / in-shop orders, insurance and replacements, warranty, etc.
• Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
• Demonstrate interpersonal skills and is able to provide empathy for the customer's situation (good understanding and/or active listening capabilities, knows how to probe and to get relevant information).
• Ensure on meeting daily KPIs.
• Independently able to identify and troubleshoot, document and categorize customer inquiries/requests.

Requisitos para aplicar

Required Skills and Qualifications:
• Excellent Verbal & Written Communication (B2+ English)
• High School degree or equivalent.
• Good Analytical Skills
• Customer Focused attitude.
• At least 12 months of retail Omni-channel e-commerce experience focusing product support, warranty and customer experience.
• Agents will be working off-site (agents would need to go to the site in case of a power or internet outage)
• 50 Mbps Internet Speed

Datos complementarios

825673

Profesional

Agente

Bachillerato edu. diversificada

Call center

1 año de experiencia

Contrato Indefinido

825673

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