Customer service specialist - on site position

Descripción general

• Manage of incoming calls or chats. Provide information to customers by verifying understanding of request; answering questions; offering assistance.
• Log and documented customer requests using company's ticket logging system.
• Identify and assess customers’ needs to achieve satisfaction. Submits customer requests through the corresponding tools provided.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right procedures/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers.
• Review Customer Claims sent by the customer via chat, phone, or e-mail.
• Troubleshoots customers’ technical problems related to his account access on our websites.

Requisitos para aplicar

Requirements:
• Excellent English communication skills (verbal and written)
• Excellent typing skills
• Proficiency in Microsoft Office programs
• Call Center experience is a plus
• Availability to work on weekends, holidays and evenings
* Has the ability to multi-task and troubleshoot.
* Can work under pressure.
* Pay close attention to details.
* Team player.
* Must be able to work weekends
* Responsible!
* Has knowledge or desire to learn more about the sports betting industry.
* Has strong listening and communication skills.
* Computer skills
* Can start immediately