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Gracias por aplicar al anuncio de empleo Customer support representative , en Sykes s.a.
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
¢ 450 a 550 mil CRC
Costa Rica San José San José San José
Publicado 26 Dic 2019 2019-12-26 25/01/2020
SYKES is looking for a Customer Support Representative for its new account at SYKES South
The Team:
We are looking for committed team players! We aim that every member of the team has an equal opportunity to succeed, to be heard and to exchange ideas openly, with the eager of creating strong relationships. The account helps organizations connect and automate how they prepare, sign, act on, and manage agreements, plus, we protect the environment and save trees together!
Objective:
Make good customer service amazing! As a Customer Support Representative, you are the first line of defense to educate, solve the problems of and delight our customers, assuring our products are having a maximum impact on users. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product trouble shooting to billing.
Requirements:
• Fluent in verbal and written English, High Proficiency level. (85 %) (must)
• High School Diploma (must)
• Proven experience in a customer service or technical support role (must)
• Good understanding of desktop operating systems including Microsoft Windows and/or MacOS (must)
• Experience ***** **********.*** is a plus.
• General understanding of internet technologies Self-motivated, highly collaborative, creative, goal-oriented and team-centric.
• Ability to maintain composure in critical situations and communicate clearly with both internal and external customers.
• Attention to detail, excellent organizational skills, superior time management skills.
• Ability to work in a collegial fashion with peers in other organizational units.
• Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment.
Responsibilities:
• Provide exceptional support for our applications and associated services.
• Answer phone calls, chat and emails to troubleshoot issues customers face when using Client products, including account access, setting up templates, sending documents, billing, etc.
• Meet and exceed your service level goals.
• Achieve 90% or higher on closed case surveys.
• Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone and Salesforce
• Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
Profesional
Bachillerato edu. diversificada
Informática y Computación
Otros programas educativos
1 año de experiencia
Técnico
10 Vacantes
Requirements:
• Fluent in verbal and written English, High Proficiency level. (85 %) (must)
• High School Diploma (must)
• Proven experience in a customer service or technical support role (must)
• Good understanding of desktop operating systems including Microsoft Windows and/or MacOS (must)
• Experience ***** **********.*** is a plus.
• General understanding of internet technologies Self-motivated, highly collaborative, creative, goal-oriented and team-centric.
• Ability to maintain composure in critical situations and communicate clearly with both internal and external customers.
• Attention to detail, excellent organizational skills, superior time management skills.
• Ability to work in a collegial fashion with peers in other organizational units.
• Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment.
Responsibilities:
• Provide exceptional support for our applications and associated services.
• Answer phone calls, chat and emails to troubleshoot issues customers face when using Client products, including account access, setting up templates, sending documents, billing, etc.
• Meet and exceed your service level goals.
• Achieve 90% or higher on closed case surveys.
• Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone and Salesforce
• Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
Competencias para la vacante
1 año de experiencia
Contrato Indefinido
780277
Gracias por aplicar al anuncio de empleo Customer support representative , en Sykes s.a.
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
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