Data analyst

779912

Salario confidencial CRC

Heredia

Publicado 11 Sep 2019

Operaciones

1 Vacante

Bachillerato edu diversificada


Sector de la vacante:
Servicios

Descripción general

Programming, administration and configuration of Contact Center Solutions software
*Add, update, delete project plan or other templates
*Stay current on all updates, features, system maintenance and provide communication as necessary
*Provide demos of new features and functionality to CCS teams
*Create project plans, process maps and communications as directed for Contact Center Solutions
*Create and maintain SOP (standard operating process) documents for all new and modified processes
*Suggest initiatives and process improvements
*Escalate errors or anomalies to project team and/or appropriate resources for support; retest and report as needed
*Manage processes and work assignments within timelines required and with quality
*Maintain documents posted on internal public sites for highest level of accuracy and relevance

Requisitos para aplicar

*Good mode of expression in written and spoken English
*Administration experience with contact center solutions technologies preferred
*Working knowledge of Project Management and requirements
*Social competence & teamwork
*Excellent attention to detail and timelines
*Ability to work independently and self-manage workload
*Excel

Datos complementarios

779912

Auxiliar, asistencial y otros

Analista

Bachillerato edu. diversificada

Otros servicios

1 año de experiencia

Contrato Indefinido

779912

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