Front liner technician / asistente senior servicio al cliente


Salario confidencial CRC

San José

Publicado 22 Ene 2020

Admin:servicios generales

1 Vacante

Administración de Empresas / Otras

Descripción general

Act as the first point of contact between external and internal DBS Financial Services clients.
• Daily revise generic emails and e-faxes of all Divisions by discerning between PO, Non PO and ticket emails and e-faxes in order to correctly log each transaction received.

• Review all incoming invoices by checking in the corresponding ERP to avoid duplicate payments and incorrect invoice categorization.

• Create new approval requests for Non PO invoices received in the generic email or e-fax by logging invoice information in the corresponding tool and reassigning it to the respective AP Technician in order for received invoices to be sent for approval.

• Route related purchase orders by forwarding invoice to respective AP Technician for processing, so that AP Technician can execute PO match.

• Resolve level 1 information requirements by following the established procedures, SLA’s and policies and using available tools (BPMS, Sharepoint, Request Tracker, JDE, DBS Search, Shared drives, emails and e-faxes) to assure compliance with required metrics.

• Maintain close communication with DBS FS personnel by following established procedures, SLA’s and policies and using available tools in order to coordinate new requirements (requests).

Requisitos para aplicar

• Studies in Business Administration, Accounting or Finance.
• Full command of English.
• 2 years’ experience.

Datos complementarios


Auxiliar, asistencial y otros


Técnico medio

Servicios compartidos

2 años de experiencia

Contrato Indefinido


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