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Gracias por aplicar al anuncio de empleo It customer support specialist (temporary position), en Grupo preselección
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Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 20 Sep 2021 2021-9-20 20/10/2021
Tecnología: soporte-prog y web
1 Vacante
Ingeniería de Sistemas
The Customer Support Specialist directly supports the entire suite of VMware products for global customers and works closely with Management and Service Delivery Technical teams to ensure that VMware provides exemplary customer service. The Specialist also provides exemplary My VMware account support directly as well as collaborating with Internal VMware departments globally.
Main Responsibilities:
• Provide customer assistance and support primarily via phone, email for technical and customer account queries/issues.
• Assist customers in sourcing self-service options on VMware’s support website
• Enter & Maintain accurate issue description and detailed updates within our CRM system.
• Dedicatedly update and Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics. Focus efforts to meet or exceed defined performance criteria.
• Build knowledge base content for internal and external use.
• Enter accurate detailed information into the VMware ticketing system
• Work directly with our Technical Support Engineers, Quality Analysts and Sales staff to resolve customer issues.
• Also work with staff in Customer Support Account specialists teams and other Internal Business support teams to resolve problems
• Review reports, logs to ensure any issues are logged, tracked and resolved in a timely manner
• Work with other groups (example Sales Support, IT) as required to ensure continued maintenance of accurate customer and contact information.
• Fluent in English language: speaking, reading, and writing (Brazilian Portuguese is a Plus)
• B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
• Excellent attention to detail
• Good interpersonal Skills and positive attitude
• Dependable time management skills.
• Positive and constructive attitude, comfortable facing new challenges and application technologies.
• Working Knowledge of Salesforce, database concepts and terminology, Internet software (requirement but not essential).
• Proficiency with Windows applications such as MS-Word, MS-Excel.
• Real passion for learning new technology
• Work flexible schedules, which may include evenings, weekends or holidays
Profesional
Bachillerato universitario
Ingeniería de Sistemas
1 año de experiencia
Ingeniero
Técnico
1 Vacante
• Fluent in English language: speaking, reading, and writing (Brazilian Portuguese is a Plus)
• B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
• Excellent attention to detail
• Good interpersonal Skills and positive attitude
• Dependable time management skills.
• Positive and constructive attitude, comfortable facing new challenges and application technologies.
• Working Knowledge of Salesforce, database concepts and terminology, Internet software (requirement but not essential).
• Proficiency with Windows applications such as MS-Word, MS-Excel.
• Real passion for learning new technology
• Work flexible schedules, which may include evenings, weekends or holidays
Competencias para la vacante
1 año de experiencia
Contrato Definido
810796
Gracias por aplicar al anuncio de empleo It customer support specialist (temporary position), en Grupo preselección
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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