It helpdesk specialist


Salario confidencial CRC

Toda Costa Rica

Publicado 15 Abr 2019

Call center / Otras

1 Vacante

Informática y Computación / Otras

Sector de la vacante:

Descripción general

• Provide support services to on-site and remote employees with technical problems and information technology issues.
• Troubleshoot and resolve minor to major hardware, software, and networking issues.
• Respond to support calls and tickets.
• Follow all procedures for triage and escalation utilizing support ticketing system.
• Responsible for timely resolution of problems or escalation on behalf of users to appropriate support teams.
• Perform new user workstation installations, configurations, upgrades, and basic repairs.
• Maintain inventory requirements for all end user devices.
• Creating, maintaining and deleting user accounts.
• Support and troubleshooting of printers, copiers, and other network devices.
• Assist in identifying resolution gaps within the help desk.
• Support and maintains effective relationships with end users.
• Performs other related duties as assigned.

Requisitos para aplicar

• Ability to work on multiple tasks, prioritizing and organizing these tasks to maximize productivity

• Eagerness to help others in understanding and resolving their technical questions and issues

• Self-starter with strong communication skills

• Ability to work independently as well as in a team

• Eagerness to tackle problems outside your core competencies and learn new technologies as required

• BS or MS in Computer Science, Information Systems or demonstrated industry hands-on experience preferred

• Minimum 3-5 years of hands on experience in technology support

• Microsoft Desktop Support Technology Experience

• Familiar with Desktop Computer Setup in a Contact Center Desktop Environment

• Experience with Apple, Microsoft, and Android devices

• Experience with help desk ticket systems and processes

• Technical knowledge of basic networking equipment

• COMPTIA A+, ITIL or relevant certifications desired

• Experience supporting or working in a call center is a plus

Datos complementarios



Agente / Otras

Bachillerato universitario

Servicios hospitalarios, medicos...

2 años de experiencia


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