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Gracias por aplicar al anuncio de empleo It helpdesk specialist, en Smile direct club
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 15 Abr 2019 2019-4-15 14/06/2019
• Provide support services to on-site and remote employees with technical problems and information technology issues.
• Troubleshoot and resolve minor to major hardware, software, and networking issues.
• Respond to support calls and tickets.
• Follow all procedures for triage and escalation utilizing support ticketing system.
• Responsible for timely resolution of problems or escalation on behalf of users to appropriate support teams.
• Perform new user workstation installations, configurations, upgrades, and basic repairs.
• Maintain inventory requirements for all end user devices.
• Creating, maintaining and deleting user accounts.
• Support and troubleshooting of printers, copiers, and other network devices.
• Assist in identifying resolution gaps within the help desk.
• Support and maintains effective relationships with end users.
• Performs other related duties as assigned.
• Ability to work on multiple tasks, prioritizing and organizing these tasks to maximize productivity
• Eagerness to help others in understanding and resolving their technical questions and issues
• Self-starter with strong communication skills
• Ability to work independently as well as in a team
• Eagerness to tackle problems outside your core competencies and learn new technologies as required
• BS or MS in Computer Science, Information Systems or demonstrated industry hands-on experience preferred
• Minimum 3-5 years of hands on experience in technology support
• Microsoft Desktop Support Technology Experience
• Familiar with Desktop Computer Setup in a Contact Center Desktop Environment
• Experience with Apple, Microsoft, and Android devices
• Experience with help desk ticket systems and processes
• Technical knowledge of basic networking equipment
• COMPTIA A+, ITIL or relevant certifications desired
• Experience supporting or working in a call center is a plus
Profesional
Bachillerato universitario
Informática y Computación
Ingeniería de Sistemas
2 años de experiencia
Agente
Analista
Especialista
Técnico
1 Vacante
• Ability to work on multiple tasks, prioritizing and organizing these tasks to maximize productivity
• Eagerness to help others in understanding and resolving their technical questions and issues
• Self-starter with strong communication skills
• Ability to work independently as well as in a team
• Eagerness to tackle problems outside your core competencies and learn new technologies as required
• BS or MS in Computer Science, Information Systems or demonstrated industry hands-on experience preferred
• Minimum 3-5 years of hands on experience in technology support
• Microsoft Desktop Support Technology Experience
• Familiar with Desktop Computer Setup in a Contact Center Desktop Environment
• Experience with Apple, Microsoft, and Android devices
• Experience with help desk ticket systems and processes
• Technical knowledge of basic networking equipment
• COMPTIA A+, ITIL or relevant certifications desired
• Experience supporting or working in a call center is a plus
Competencias para la vacante
2 años de experiencia
772571
Gracias por aplicar al anuncio de empleo It helpdesk specialist, en Smile direct club
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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