It service analyst

Descripción general

Provide IT support for all onsite infrastructure related items & (PCs, printers, network) and software (Microsoft applications, Cloud) based on customer request and business requirement. Ensure TEIS compliancy.

Tasks Summary & Responsibilities  Local Infrastructure & devices: o Computer hard- and software installations incl. network integration o Maintain and support PC’s / Notebooks / Tablets / Smartphones / Printers incl. peripheral devices in the different country TE locations o Maintain & support network in manufacturing incl. machine PC’s / Kistler / Bruderer / Como / Hydra etc. o 1 st and 2nd level user and tech-support in cooperation with partner (IBM Service Desk) o Responsible for Virus protection, data backup, documentations, license management, SCCM reporting, compliancy o Assist with server installation and administration in cooperation with partner (IBM) o Assist with network (LAN) installation (Router, Firewalls, Aruba WiFi etc.); Network switches configuration and installation o Domain administration (Active Directory, Group-Policy, User & Group permission administration) o Intranet and SharePoint administration and maintenance o Setup and maintenance of Databases (if applicable) o Support any acquisition and/or divestitures of TE o Various migrations / upgrades within TE locations (PC, LAN, WAN, Servers, Printers, Smartphones, VOIP etc.)

Requisitos para aplicar

University degree in Computer Science
2- 4 years of experience in similar roles
English level 80%
Windows & Miscrsoft based systems (Office Suite)  Active Directory  English (Written and Oral) excellent is a must  Capability to interact with customers with problem analysis and determination; “Customer advocacy” !  Capability to interact with global teams & external partners (IBM, Capgemini)