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Gracias por aplicar al anuncio de empleo It support specialist ii
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Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 7 Abr 2021 2021-4-7 31/01/2023
Tecnología: soporte-prog y web
3 Vacantes
Informática y Computación
Empresa confidencial
The associate will be responsible for all Identify and Access management needs, gathering of requirements for provisioning and deprovisioning of accounts, coordination between the business and IT in order to ensure a smooth onboarding and exit of company employees.
The associate may have to diagnoses issue and follow set procedures to solve first-level problems with direct oversight. May acts as initial contact for technical support in aiding end users with basic technical issues related to computer workstation hardware, software, network, operating system, mobile devices, printer setup and internet connectivity. An understanding of change, problem, incident, asset and knowledge management as well as having an ITIL fundamental background is a plus.
- Basic resolution of errors and tickets from scripted documentation.
- Monitor, review, validate and report on tickets and process adherence.
- Provisioning and deprovisioning user account maintenance.
- Work directly with hiring/terminating managers, Human Resources and other technical teams in order to determine needs.
- Communicates and follows up with users to help them resolve their problems.
- Coordinate and follow up with other lines of service before transferring tickets or accepting tickets form other queues.
- Analyze tickets for Quality purposes.
- Experience in Change, Problem, Incident, Asset and Knowledge management.
- Experience with ITIL fundamentals.
- Understands and follows defined departmental policies, procedures and processes in a team environment.
- Flexible and adaptable to changing priorities, task and working schedule.
- Performs all other duties as assigned by management.
- Active Directory and Exchange knowledge is a plus.
- ITIL certified is a plus.
- Studies in relevant field preferred.
- English level 80% or up
Profesional
Técnico medio
Informática y Computación
Menos de un año de experiencia
Profesional
Técnico
3 Vacantes
- Active Directory and Exchange knowledge is a plus.
- ITIL certified is a plus.
- Studies in relevant field preferred.
- English level 80% or up
Competencias para la vacante
Menos de un año de experiencia
Contrato Indefinido
801930
Gracias por aplicar al anuncio de empleo It support specialist ii
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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