Migration manager

779880

Salario confidencial CRC

Toda Costa Rica

Publicado 11 Sep 2019

Planeación: proyectos

1 Vacante

Administración de Empresas


Empresa confidencial

Sector de la vacante:
Servicios

Descripción general

Accountable to lead the preparation of a local country organization and subsequently driving successful regional and global migrations and/or implementation of Business Service activities into a Shared Service Center. Function as the on-site project lead driving local activities and function as the primary interface for the larger project team.

Responsibilities

Overall country/stream project lead
Responsible to prepare and lead transition gate reviews at key project milestones.

Lead planning and reporting to global team (Risks, Issues, Actions, Decisions)

Responsible for local stakeholder management

Address any migration related issues and escalations (e.g. accesses, escalations)

Driving Process & Scope Design
Lead country Kick-off with local stakeholders

Drive clarity on responsibility split on site compared to globally defined scope in alignment with GPOs (Global Process Owners)

Identify and drive resolution on fit gap items identified to allow processes to be performed out of the Shared Service Centre (SSC)

Accountable for In-country Knowledge Transfer
Identify trainers and assign related work packages/access requirements in line with the SSC resource structure.

Responsible to establish the Knowledge Transfer (KT) plan based on identified work packages

Ensure travel is planned for KT Team

Lead KT in country including training of local trainers regarding project requirements

Accountable to ensure KT progress to plan and provide ad hoc support

Coach trainers and trainees and perform quality checks for Work Instructions (WIs)

Lead integration of activities in the SSC and adaptation of country processes
Accountable to plan and drive Knowledge Cascade and Ramp-Up at the SSC

Establish and monitor plan for training of retained team in alignment with local stakeholders

Lead country stabilization (including clear cutover and resolution of aged items) and ensure transparent reporting in country and to global team

P

Requisitos para aplicar

College education or experience equivalent in Bussines Administration and related areas.
Fluent in English language C1, Portuguese is a plus.
5 years of experience working in Share Services.
At least 3 years of project management experience.
Experience Migrating process or implementing software.
Proficient user of basic office applications (Word, Excel, Power Point and Outlook).
Prince2/PMP or similar beneficial, but not required.
Strong stakeholder management, communication and conflict management skills Pragmatic mindset: solution driven, but unafraid to escalate issues when necessary. Enjoys working in a multicultural environment.
US VISA is a must.

Datos complementarios

779880

Profesional

Profesional

Licenciatura

Otros servicios / Otros

4 años de experiencia

Contrato Indefinido

779880

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