Mobile network operation

783189

¢ 2 a 2 ,5 millones CRC

Toda Costa Rica

Publicado 15 Nov 2019

Operaciones

3 Vacantes

Otra Especialización


Sector de la vacante:
Servicios

Descripción general

We are looking for Mobile Network Operator for a special project. The ideal candidate will have:

• Senior Organizational expertise
• Business process transformation experience
• Experience in planning and implementationf Service Operations Centers (SOC).
• Experience Synchronize teams and tools
• Deep expertise in operator organization
• Knowledge transfer to the teams in the client

Responsibilities
- Address challenges to shift from conventional NOC to Service & Customer centric NOC to obtain operational excellence & better customer experience.
- Develop a Unified Service Operations model, the benefits of which are expected to touch multiple functions within the MNO organization.
- Audits of Tools and their daily use
- Propose converged tools to provide such critical information needed to achieve Operational Excellence & Improve Customer Experience.
- Audits for listing every types of relations between different Operator teams
Understand Objectives for each Teams and Translate it in concrete indicators for the others
Federate & Explain to all stakeholders their responsibilities in improvement of Customer eXperience
Review inter Teams procedures

Requisitos para aplicar

• At least 5 years of experience in Mobile network operator
• Capacity to prepared the RFP of a Operator for SOC implementation and managed services with a SQM/CEM platform.
• Suggested Vendor evaluation procedure.
• Organized and chaired the technical proposal review
• Meetings with the bidding Vendors
• Deep knowledge of vendors tools and equipment’s
• Good skills to make presentations and explain results to the client.
• Be autonomous in customer environment (experience in LATAM operators valuable)
• Team player, open communication and ability to work in international environment
• English / Spanish.

Datos complementarios

783189

Profesional

Especialista

Técnico medio

Celulares / Otros

5 años de experiencia

783189

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