Network provisioning project coordinator

775592

Salario confidencial CRC

Santa Ana

Publicado 12 Jun 2019

Organización y métodos / Otras

1 Vacante

Bachillerato edu diversificada


Sector de la vacante:
Telecomunicaciones

Descripción general

Objective:

The Provisioner/Project Coordinator, coordinates and monitors the execution of small to moderately complex orders and circuit installations.

The individual in this position is responsible for working with new and existing clients to provision telecom services on their behalf. The Provisioner/Project coordinator works within vendor portals to provision moves, adds, changes, and disconnects (MACD) of services such as, but not limited to, T1, Ethernet, Fiber, MPLS, DSL, cable, and PTP and responsible for maintaining high levels of quality and productivity as well as maintaining a positive overall relationship with the clients and vendors.

Responsibilities includes, but are not limited to the following duties:
• Work diligently to get client’s circuits installed: Direct Internet Access, Private Line, MPLS, etc
• Maintains relationships with Telecom carriers.
• Maintain a high level of accuracy.
• Configure and document hardware (T1 and Ethernet Routers).
• Manage order progress with our Carrier Partners.
• Keep internal and external clients updated via email, IM, and phone calls.
• Receive Installation Calls in queue and work them.
• Charge clients for billable events.
• Maintain a high level of accuracy on all financial data.
• Add clients to Customer Monitoring System.
• Keep detailed notes on the installation process.
• Close orders to billing in a timely fashion.

Requisitos para aplicar

English Proficiency 90% or higher
Excellent Customer Service.
Networking Experience.
Project Management skills.
Experience dealing with International Telecom carriers and IT vendors.

Datos complementarios

775592

Profesional

Administrador / Otras

Bachillerato edu. diversificada

Servicios de telecomunicaciones

Contrato Indefinido

775592

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