Network security engineer

783250

Salario confidencial CRC

Heredia

Publicado 16 Nov 2019

Tecnología: soporte-prog y web

10 Vacantes

Informática y Computación / Otras


Sector de la vacante:
Servicios

Descripción general

The role of the Network Security Engineer is to respond to trouble tickets, act as the customer’s point of contact for reported problems and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Security Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network security knowledge to resolve the problem.
Essential Functions:
• Receive trouble cases from calls, or from the ABC web ticketing system, manage the case load and summarize ticket status for shift hand-off
• Perform fault isolation steps, to include Wire Shark, flow basics and firewall status; repeat procedures as needed and, escalate to the Team Lead when appropriate
• Use extensive knowledge of the OSI model and how data packets move in the network to troubleshoot VLAN’s, use ARP tables to verify L2/L3 mapping and, MAC to IP interfaces
• Initiate ping and trace routes, analyze TCP headers, 3 way handshakes, sequence numbers, buffer capacity
• Work from CLI, GUI and/or CMD prompt interface to resolve customer issues

Requisitos para aplicar

Required Education/Experience and Competencies:
• Bachelor of Science in Computer Science (BSCS) degree, or equivalent, is desired
• CCNA or equivalent required; CCNP or other certifications are desired
• 1 - 2 years of help desk experience in a call center environment (or equivalent)
• Knowledge of MPLS, BGP, OSPF, LSA status, Peering, start states and packet trace
• Willingness/ability to work overtime to support customers
• Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating, complicated IT problems
• Good written communication skills; type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail

Datos complementarios

783250

Profesional

Ingeniero

Bachillerato universitario

Productores y distribuidores de ... / Otros

2 años de experiencia

Contrato Indefinido

783250

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