Operational support associate

835049

Salario confidencial CRC

Toda Costa Rica

Publicado 24 Nov 2022

Admin:servicios generales / Otras

3 Vacantes

Otros Bachillerato Universitario


Sector de la vacante:
Servicios

Descripción general

Operational Support Associate will have assigned scope of work they will be responsible for completing. Will also be responsible for credentialing agents to access “Know Your Agent” (KYA) recertification online tool and assisting agents with the recertification process, if needed. Operational Support Associate will be using necessary tools and applications to be able to provide guidelines to agents or assist collecting the required documentation needed as part of the recertification process to ensure successful completion.

Operational Support Associate will interact daily with our client's Agents via phone and email as well as internal teams as part of KYA Recertification process. Will serve as liaison between Agents, Sales Organization, Internal review teams and other stakeholders involved in the process.

Operational Support Associate must have strong written and verbal communication skills, along with attention to detail and analytical skills. Advanced skills of Excel, Outlook and English B2 or higher is required.

Requisitos para aplicar

Fluent written and verbal skills English/Spanish
Customer Service background required (3-4 years minimum)
Intermediate Excel Skills
Good Analytical Skills and Detail oriented
Process and Time Management Skills
Basic Project Management
Experience on tracking & reporting progress made on set deliverables
Organization and administrative skills

Datos complementarios

835049

Auxiliar, asistencial y otros

Agente / Otras

Bachillerato edu. diversificada

Informaticos / Otros

Sin experiencia

Contrato Definido

835049

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