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Gracias por aplicar al anuncio de empleo Otc lead, en Smith & nephew
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¢ 1,5 a 2 millones CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 19 Jun 2019 2019-6-19 19/07/2019
Administrativo financiero
1 Vacante
Administración de Empresas
The Collections Supervisor will also manage the customer experience by monitoring calls, performing side by side coaching sessions, role playing along with other training and development techniques to constantly support the front-line employees and provide them with clear guidelines and expectations.
Responsibilities
•Coach develop and mentor employees.
•Train all new associates for a growing organization
•Provide quality and compliance feedback to associates
•Lead staff meetings and one on one meetings with call center associates
•Be a leader and advocate for change and development/ processes
•Provide exceptional customer service through coaching and direct customer interaction
•Create, review and implement SOP and training materials
•Review/update attendance, quality and performance reports
•Monitor team performance
•Refusing and resolving customer experiences and employee issues in a positive, professional and timely manner
Requirements:
•5+ year experience in Cash Collection area
•2+ year experience managing mid sized team (5 -8 people)
•Previous new hire and continuing education training of associates in a classroom setting
•Prior experience handling 1:1 associate interaction with coaching and feedback
•Prior experience leading and motivating others
•Exceptional attention to detail and follows up with direct reports
•Exceptional communication skills with execution of feedback, coaching, and customer experience
•Ability to priorities your own work and others
•Proficient with software tools (Excel, Word, Google Doc, Mac computer)
•University Degree in Finance
•Fluent both verbal and written English
•Able to quickly absorb new information regarding clients/projects/processes and tools
•Ability to work under strict deadlines and be able to handle stress
•Accurate, focused on detail, analytical independent and proactive team player
•Understands the strategic direction set by management as it relates to team goals
•Uses own judgment to determine optimal solution to recommend
•Shows senior manager attitude and advanced people management skills
Profesional
Bachillerato universitario
Administración de Empresas
6 años de experiencia
Jefe
1 Vacante
Requirements:
•5+ year experience in Cash Collection area
•2+ year experience managing mid sized team (5 -8 people)
•Previous new hire and continuing education training of associates in a classroom setting
•Prior experience handling 1:1 associate interaction with coaching and feedback
•Prior experience leading and motivating others
•Exceptional attention to detail and follows up with direct reports
•Exceptional communication skills with execution of feedback, coaching, and customer experience
•Ability to priorities your own work and others
•Proficient with software tools (Excel, Word, Google Doc, Mac computer)
•University Degree in Finance
•Fluent both verbal and written English
•Able to quickly absorb new information regarding clients/projects/processes and tools
•Ability to work under strict deadlines and be able to handle stress
•Accurate, focused on detail, analytical independent and proactive team player
•Understands the strategic direction set by management as it relates to team goals
•Uses own judgment to determine optimal solution to recommend
•Shows senior manager attitude and advanced people management skills
Competencias para la vacante
Profesional
Jefe
Bachillerato universitario
Equipo medico
6 años de experiencia
775940
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