Partner operations specialist (marketing) (advanced english)


¢ 750 mil a 1 millón CRC

Toda Costa Rica

Publicado 14 Jul 2020

Tecnología: soporte-prog y web

3 Vacantes


Sector de la vacante:

Descripción general

The Partner Operations organization is looking for high energy, customer-oriented individuals to support the company's channel partners and Company's own channel sales and marketing on the company Partner Connect program. The Global Partner Operations Specialist will manage the company's Partner Incentive reimbursement program supporting all geographies, to address escalations, exceptions and measure and track programmatic KPIs. The successful candidate will be professional, responsive to program and field sales needs, and goal oriented.

Primary Responsibilities:

• Provide operational support on Partner Incentive programs for sales and marketing teams.
• Be the point of contact for escalations and exceptions on Partner Incentive programs.
• Manage and consolidate incentive platform portal functionality issues and requests.
• Create and run transactional reports on Partner Incentive program metrics, SLAs, and KPIs.
• Monitor Partner Incentive Program’s adoption, usage, and effectiveness.
• Send call to action and reminder emails to the appropriate teams.
• Work with 3rd party Incentive portal vendor teams on program changes, operational processes, system access, MDF claim audits, payment issues and functionality updates.
• Work with Field Partner Ops Specialists in other GEOs on process improvements, process standardization and best practices.
• Work with the Partner Support Center (PSC) and Partner Connect support team to collect Partner feedback on the Incentive Programs, operational processes, and tool functionality. Consolidate and share findings with the Program managers, Process managers, and the field sales and marketing teams.
• Share and disseminate program changes and updates from Corporate and provide training to the field sales and marketing teams.

Requisitos para aplicar

Required experience/skills:

• 3+ years in Sales, Channel or Marketing Operations at a high tech company.
• Excellent communication skills, both written and verbal, with the ability to communicate and interact with upper management.
• Excellent Analytical skills with the ability to create, run, analyze and summarize reports for management.
• Exceptional organizational and problem-solving skills; keen attention to detail.
• Self-motivated in a cross-functional, fast-paced and dynamic environment
• Hands on experience with PRM systems, Sales Force experience preferred.
• Proficient with MS Office Suite and ability to create reports and presentations to management.

Datos complementarios





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