P2p analyst

783203

Salario confidencial CRC

Cartago / Otras

Publicado 15 Nov 2019

Administrativo financiero

6 Vacantes

Banca y Finanzas


Sector de la vacante:
Industrias quimicas/farmacéuticas

Descripción general

The role of the P2P Support Center Analyst is to provide Service Desk assistance to internal and external customers regarding Financial applications and processes. As Single Point of Contact (SPOC) the analyst will be responsible for the resolution, documentation and triage of incidents and other support requests for customers based in various countries.

Requisitos para aplicar

• Provide timely Finance service desk support to customers.
• Use defined procedures for responding to customer calls, email and chats.
• Maintain records of all calls from customers using designated Service Management tool.
• Provide detailed documentation of all steps involved in resolving customer issues.
• Escalate issues to the appropriate department and personnel.
• Excellent written and oral communication skills in English.
• Excellent analytical and problem-solving skills.
• Excellent customer service orientation.

Datos complementarios

783203

Auxiliar, asistencial y otros

Contador

Técnico universitario

Servicios financieros

1 año de experiencia

Contrato Indefinido

783203

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