Program manager

778773

Salario confidencial CRC

Heredia / Otras

Publicado 20 Ago 2019

Administrativo financiero / Otras

4 Vacantes

Comercio y Comercio internacional / Otras


Sector de la vacante:
Servicios

Descripción general

We hire the world’s brightest minds, offering an environment in which they can relentlessly detect, design, and drive solutions to improve Amazon’s customer experience. We do this every day by solving complex business and technical problems with ingenuity and simplicity. We have a position available and would like to know if you are interested!

The Americas Program Manager is a key member of the America's Customer Service corporate program team. This team proactively engages with business stakeholders across the company to leverage the voice of the customer to drive continuous improvement.

The successful Americas Program Manager candidate requires a set of quantitative, consultative, and leadership skills. This person should demonstrate a record of accomplishment in driving change and in significantly improving processes.

Key responsibilities include:

• Drive defect elimination program portfolio for the Americas Customer Experience Team.
• Act as the point of contact for CS and the following teams: Retail, Logistic, Technical Teams, Vendor Support, Knowledge Management, Fraud, Payments.
• Analyze processes and procedures to improve Customer Experience and key Metrics (CPU, Net concession value/OPS etc.).
• Work through obstacles to deliver end-to-end projects, collaborating with multiple teams and organizations.
• Manage customer-impacting issues as they come up in a troubleshooting mode.
• Communicate clear and concise expectations and requirements with business and technology teams.
• Capacity to present well-reasoned and data-based proposals in both verbal and written form.

Requisitos para aplicar

• University Bachelor’s Degree
• Minimum 3-year proven experience in project/program management.
• Previous experience as a people manager with excellent people management skills
• Full Spanish & English professional language proficiency

Preferred Qualifications

• Master's Degree
• Direct experience in Contact Center Operations (Customer Service, Sales, or Collections)
• Previous experience with Six Sigma tools and Lean techniques
• Portuguese-written and oral communication skills

Datos complementarios

778773

Profesional

Administrador / Otras

Bachillerato universitario

Consumo masivo / Otros

5 años de experiencia

Contrato Indefinido

778773

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