Quality assurance customer service portuguese

Descripción general

Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world. Accenture solves our clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.


The Transaction Processing Analyst under QA Path is a collaborator with a strong background in a product data market (web scale), such as data analysis and verification, perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom trainings.



Key Responsibilities

Perform data entry.

Data analysis and verification.

Customer Service.

Provide Trainings / Coaching / Refresher.

RETRO Repository (Process Clarification and Recommendation)

Dispute Resolution

TNA (Trainer needs analysis)

RCA (Root causes Analysis)

Advance Excel

PKT (Process knowledge tests)

Quality assurance of data entry

Requisitos para aplicar

Required Experience

1-year experience on data analysis, quality assurance: 5 Why’s, Paretto, RCA’s, RETRO, TNA, etc.
Advance English/Portuguese and Excel skills to review customer’s data.
Develop and maintain knowledge of client and their business needs/processes.
Bachelor’s degree
Previous Experience:3-5 years’ experience in Customer Service

Skills

Proficiency with Microsoft Office, particularly Excel (e.g. pivot tables, v-lookups, macros).
Gathers team metrics.
Attention to detail.
Customer Service.
Team Work
Training Skills
Adaptability
Creative Problem-Solving