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Gracias por aplicar al anuncio de empleo Quality assurance customer service portuguese, en Accenture
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Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 27 Sep 2019 2019-9-27 27/10/2019
Serv.cliente
1 Vacante
Bachillerato edu diversificada
Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world. Accenture solves our clients’ toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.
The Transaction Processing Analyst under QA Path is a collaborator with a strong background in a product data market (web scale), such as data analysis and verification, perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom trainings.
Key Responsibilities
Perform data entry.
Data analysis and verification.
Customer Service.
Provide Trainings / Coaching / Refresher.
RETRO Repository (Process Clarification and Recommendation)
Dispute Resolution
TNA (Trainer needs analysis)
RCA (Root causes Analysis)
Advance Excel
PKT (Process knowledge tests)
Quality assurance of data entry
Required Experience
1-year experience on data analysis, quality assurance: 5 Why’s, Paretto, RCA’s, RETRO, TNA, etc.
Advance English/Portuguese and Excel skills to review customer’s data.
Develop and maintain knowledge of client and their business needs/processes.
Bachelor’s degree
Previous Experience:3-5 years’ experience in Customer Service
Skills
Proficiency with Microsoft Office, particularly Excel (e.g. pivot tables, v-lookups, macros).
Gathers team metrics.
Attention to detail.
Customer Service.
Team Work
Training Skills
Adaptability
Creative Problem-Solving
Auxiliar, asistencial y otros
Bachillerato edu. diversificada
Bachillerato edu diversificada
1 año de experiencia
Auditor
1 Vacante
Required Experience
1-year experience on data analysis, quality assurance: 5 Why’s, Paretto, RCA’s, RETRO, TNA, etc.
Advance English/Portuguese and Excel skills to review customer’s data.
Develop and maintain knowledge of client and their business needs/processes.
Bachelor’s degree
Previous Experience:3-5 years’ experience in Customer Service
Skills
Proficiency with Microsoft Office, particularly Excel (e.g. pivot tables, v-lookups, macros).
Gathers team metrics.
Attention to detail.
Customer Service.
Team Work
Training Skills
Adaptability
Creative Problem-Solving
Competencias para la vacante
Auxiliar, asistencial y otros
Auditor
Bachillerato edu. diversificada
Productores y distribuidores de ... / Otros
1 año de experiencia
Contrato Indefinido
780700
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