Senior cash application


Salario confidencial CRC


Publicado 7 Feb 2020


1 Vacante

Otra Especialización

Sector de la vacante:

Descripción general

DHL Express Americas is providing an opportunity for a highly motivated professional within a multi- cultural shared service environment. This role is based in the Shared Service Center (SSC) San Jose, Costa Rica.

Primary purpose of role

DHL is hiring a Senior Credit Administration – Cash Application to join its Heredia, Costa Rica team. In this role, you will execute and coordinate back office credit administrative tasks while ensuring the accounts receivable is up to date and reconciled with customer and banks in line with credit policies and guidelines. Additional tasks and accountabilities include but are not limited to:

Main Responsibilities

To ensure timely, qualitative and efficient processing of bank receipts, checks and cash transfer
To guarantee effective allocation of payments, credit notes and adjustments to customer invoices
To manage and process customer remittances advices
To timely investigate payment related queries
To investigate and resolve un-allocated & un-applied receipts; and contact customer if required(letters and calls)
To execute direct debit, refund, intercompany batches as required by collection treatment plans
To control payment interfaces to ERP.
To execute timely end-of-month closing activities in line with guidelines provided
To manage customer escalation up to closure of the issue
To control credit exposure and aging balances for credit accounts
To coordinate any process dependencies with external parties (call with the countries)
To manage follow up payment process to medium and high countries and high volumes.
To inform dependencies on different departments (Billing, Bank and local Country team)
To manage 3rd party countries relation and, coordinate issues resolution as required
To manage dependencies with Financial Accounting and Cash & Banking’s

Requisitos para aplicar

Good telephone conversation/handling skills
Good communication and conversational skills
High customer focus and service orientation
Sensitive to cultural specifics
Strong Analytical skills

College studies in Finance or related fields
A minimum of 1 year of Cash application experience
Basic to intermediate knowledge in finance
Intermediate MS excel knowledge
Advanced French and/or English skills

DPDHL offers excellent opportunities of professional growth, with attractive benefits package and competitive salary conditions.

Datos complementarios




Bachillerato universitario

Correo y courier

1 año de experiencia

Contrato Indefinido


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