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Gracias por aplicar al anuncio de empleo Senior process executive, en Infotree global solutions
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
¢ 550 a 650 mil CRC
Costa Rica San José Santa Ana Santa Ana
Publicado 16 Sep 2021 2021-9-16 16/10/2021
Call center
1 Vacante
Otros Técnico Universitario
In this role you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management in order to meet the client goals. You will be working for Infosys on behalf of our partners as frontline staff supporting our clients by delivering a high-level customer experience. To deliver the highest level of customer experience such skills as active listening, selective questioning, problem solving and showing empathy are required and is expected from this role.
Additionally, you will provide support to supervisor in engagement activities like training, logistics etc.
• High School Diploma or GED Equivalent
• Strong command in English Language, C1 minimum
• At least 1 year of experience in call center/contact center environment in a customer service position
Preferred
• Working knowledge of the voice process
• Prior experience working for technical helpdesks/customer service helpdesks for telecom business.
• Experience promoting and/or selling products and services to fit the needs of each client
• Strong attendance, performance and adherence to policies are essential for this role
Profesional
Técnico universitario
Otros Técnico Universitario
2 años de experiencia
Profesional
1 Vacante
• High School Diploma or GED Equivalent
• Strong command in English Language, C1 minimum
• At least 1 year of experience in call center/contact center environment in a customer service position
Preferred
• Working knowledge of the voice process
• Prior experience working for technical helpdesks/customer service helpdesks for telecom business.
• Experience promoting and/or selling products and services to fit the needs of each client
• Strong attendance, performance and adherence to policies are essential for this role
Competencias para la vacante
Profesional
Profesional
Técnico universitario
Call center
2 años de experiencia
Contrato Indefinido
808862
Gracias por aplicar al anuncio de empleo Senior process executive, en Infotree global solutions
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
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