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Gracias por aplicar al anuncio de empleo Service desk agent, en Talent advisors
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 20 Nov 2020 2020-11-20 20/12/2020
• Responsible for performing the 1st level, supporting remotely by phone and email. • In charge of technically supporting IT users for all computer and telecommunication problems. • Captures the necessary user data and validates the permissions to start the service process. • Responsible for the classification of incidents reported requests and correct documentation of messages in the Ticketing System. • Responsible for the creation, analysis, and resolution of support requests in compliance with defined processes and agreements (SLA). • It takes care of the autonomous and careful resolution of support requests using knowledge documents and remote-control applications. • In case of forwarding: the creation of meaningful support tickets and correct routing • Assisting the user in applying for permissions, software installations, hardware orders. • Qualified, meaningful, and comprehensible documentation of the solution in the respective support tickets. • Responding to status requests from existing service operations. • Communication with employees and users. • Engage as a competent contact for user satisfaction.
• 2 years of experience as a customer service specialist in IT and telecommunications technology. • In-depth experience of common IT products and topics, such as 0ffice 365 user and administration skills, Windows OS, Active Directory, Remote Resolution Tools, SAP Knowledge Base, Printer, Internet, Remote Access, Microsoft SCCM...).
Profesional
Técnico medio
Informática y Computación
2 años de experiencia
Profesional
1 Vacante
• 2 years of experience as a customer service specialist in IT and telecommunications technology. • In-depth experience of common IT products and topics, such as 0ffice 365 user and administration skills, Windows OS, Active Directory, Remote Resolution Tools, SAP Knowledge Base, Printer, Internet, Remote Access, Microsoft SCCM...).
Competencias para la vacante
2 años de experiencia
796664
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