Sprechen sie deutsch german tech support advisor

785383

¢ 550 a 650 mil CRC

Toda Costa Rica

Publicado 22 Ene 2020

Call center / Otras

2 Vacantes

Bachillerato edu diversificada


Sector de la vacante:
Servicios

Descripción general

You will be assisting customers over the phone or email in German by utilizing probing questions to fully understand their issues, use decision-support tools and resources to resolve customer concerns that are non-standard/unstructured and require some clarification or conceptual thinking.

RESPONSIBILITIES

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly and professional manner, using agreed upon procedures.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.

Requisitos para aplicar

Minimum Requirements

• High German proficiency level (85%+) is a must & English level (60%+)
• High School Diploma
• Basic troubleshooting and problem-solving skills (knowledge in technology is required)
• 3-6+ Months Customer Service Experience and/or Tech Support
• Great Customer Service Skills
• Excellent verbal, written and interpersonal communication skills
• Schedule flexibility (Monday to Friday - 4:00 am to 1:00 pm / 5:00 am to 2:00pm
• Call Center experience is a plus

Documents required

• Printed resume
• High School Diploma is a must (original and copy),
• 2 copies of a valid ID
• Delinquency record (original and valid).

Datos complementarios

785383

Profesional

Agente / Otras

Bachillerato edu. diversificada

Mercadeo, call centers / Otros

Menos de un año de experiencia

Contrato Indefinido

785383

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