System administration linux unix. bigdata, aws bilingual

791894

Salario confidencial CRC

Toda Costa Rica

Publicado 12 Ago 2020

Técnica:ingenier/electric / Otras

1 Vacante

Informática y Computación / Otras


Sector de la vacante:
Tecnología

Descripción general

General Requirements:



Job Focus:



Systems Engineer is responsible for providing superior support to our clients. You will ensure that our products are working as intended, assist with complex technical solutions, and address technical questions. This may involve troubleshooting issues, investigating and reporting product bugs, and offering suggestions to maximize performance and product functionality. Solution Support Engineers will be expected to gain a rapid familiarity with our products to effectively troubleshoot and provide sound resolutions and/or recommendations.



Internally, you will work closely with Development, QA, Product, and Solutions Engineering groups. As product bugs are discovered, you will be responsible for recreating, documenting, and escalating issues up through the company. Additionally, you will provide solutions and feedback for continuous product improvement.



Responsibilities

• Take ownership of customer issues reported and see problems through to resolution

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide prompt and accurate feedback to customers

• Ensure proper recording and closure of all issues

• Prepare accurate and timely reports

• Document knowledge in the form of knowledge base tech notes and articles

Requisitos para aplicar

Required Qualifications:



Technical skills:



• Proven working experience in enterprise technical support

• Intermediate knowledge of Unix/Linux systems, utilities,

• Experience building custom queries in SQL Server and Oracle, Hadoop, Bigdata. Experience in administration of SQL Server or Oracle is a plus.

• Proficiency in a scripting language (Python, Bash, shell, perl, ruby, or similar).

• Exposure to AWS application deployments

• Prior experience supporting web based applications

• Experienced in Salesforce or similar

• Experience with 24/7 on-call customer/system support

• BS degree in Information Technology, Computer Science or equivalent



Soft skills:



• Strong problem-solving skills

• Excellent client-facing skills

• Excellent written and verbal communication skills

• A successful candidate must be able to thrive in a fast-paced environment, where they will be expected to contribute to the development of policies, procedures, and best practices

• Must be a self-starter with a high degree of energy and be able to multi-task with ease

• Excellent customer service and trouble shooting skills a must

• Meticulous attention to detail

• Strong communication and interpersonal skills, both oral and written.

Nivel de antigüedad
Algo de responsabilidad

Sector
Servicios y tecnologías de la información
Tipo de empleo
Jornada completa

Funciones laborales
Tecnología

Datos complementarios

791894

Profesional

Ingeniero

Técnico medio

Comercio de computadores / Otros

4 años de experiencia

Contrato Indefinido

791894

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