Technical customer support specialist

806034

¢ 450 a 550 mil CRC

Toda Costa Rica

Publicado 21 Jul 2021

Tecnología: soporte-prog y web

3 Vacantes

Bachillerato edu diversificada


Sector de la vacante:
Servicios

Descripción general

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities: Identify and assess customers’ needs to achieve satisfaction Billing, Cancellations. Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Requisitos para aplicar

Proficient English Communications Skills.
Customer Service oriented.
Flexible with schedules
Billing experience is desirable

Datos complementarios

806034

Profesional

Agente

Bachillerato edu. diversificada

Comercio de computadores / Otros

1 año de experiencia

Contrato Indefinido

806034

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