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Gracias por aplicar al anuncio de empleo Technical support agent 2 (ts2) , en Sykes s.a.
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
Salario confidencial CRC
Costa Rica Heredia Heredia Heredia
Publicado 17 Jul 2019 2019-7-17 16/08/2019
Objective:
To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering world class customer support via phone or mail.
Responsibilities:
To listen and respond to customer inquiries on the telephone, through on-line networks, Email, chat, Social Media, Forums, etc.
To develop areas of expertise that include a detailed understanding of an application's work-flow and programming.
To maintain adequate technical proficiency in products and platforms assigned
To communicate with team manager, SMEs, team members and other teams regarding problems, solutions and trends
To keep and update pertinent paperwork and records through data entry
To meet established individual and team performance targets, which include customer service, productivity and quality standards
To keep all equipment and tools under his/her responsibility in excellent conditions
To keep account information confidential and protect it from unauthorized use
To follow up on the customer's issue until it is solved.
To perform any other tasks, duties, or services requested by his/her immediate superior
Requirements
Fluent in verbal and written English, High Proficiency level (85). (Must)
Schedule Flexibility. Available to stay after hours when necessary.
University degree in computer engineer, systems engineer or related (desired).
Technical support experience on PC maintenance and (Must).
CompTIA A (901 / 902) certification (Desire)
Experience on hardware and software troubleshooting
Advance Knowledge of PC Architectures (Must)
Knowledge of RAID technology (Must)
Windows Server 2008/ 2012, Windows 8*, Windows 10*, Linux and Android OSs. (Must)
Internet tools (Browsers, FTP, cloud services, etc.)
Networking configurations and troubleshooting – (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.)
Working knowledge of computer architecture - memory (DDR, DDR2, DDR3, DDR4, DDR5), processors, serial ports, parallel ports, IDE/SATA/SAS/AHCI, etc. configurations, USB, UEFI, BIOS configuration, I/O ports
Graphics troubleshooting and configuration
Storage (Magnetic / SSD) technologies
Virtualization knowledge - VMWARE Certification (Desired)
Prior Customer Service experience (Desire)
Sells knowledge, power talking skills (Desire)
Ability to function in a team environment
Adaptability to change
Teamwork oriented
Excellent Customer service skills
Capability to assimilate a dynamic environment
Capable of working and reach results under pressure
Stress management
Maintenance of confidentiality of information
Ability to talk and type during a call
Proactive
Profesional
Bachillerato edu. diversificada
Informática y Computación
Ingeniería de Sistemas
Menos de un año de experiencia
Profesional
1 Vacante
Requirements
Fluent in verbal and written English, High Proficiency level (85). (Must)
Schedule Flexibility. Available to stay after hours when necessary.
University degree in computer engineer, systems engineer or related (desired).
Technical support experience on PC maintenance and (Must).
CompTIA A (901 / 902) certification (Desire)
Experience on hardware and software troubleshooting
Advance Knowledge of PC Architectures (Must)
Knowledge of RAID technology (Must)
Windows Server 2008/ 2012, Windows 8*, Windows 10*, Linux and Android OSs. (Must)
Internet tools (Browsers, FTP, cloud services, etc.)
Networking configurations and troubleshooting – (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.)
Working knowledge of computer architecture - memory (DDR, DDR2, DDR3, DDR4, DDR5), processors, serial ports, parallel ports, IDE/SATA/SAS/AHCI, etc. configurations, USB, UEFI, BIOS configuration, I/O ports
Graphics troubleshooting and configuration
Storage (Magnetic / SSD) technologies
Virtualization knowledge - VMWARE Certification (Desired)
Prior Customer Service experience (Desire)
Sells knowledge, power talking skills (Desire)
Ability to function in a team environment
Adaptability to change
Teamwork oriented
Excellent Customer service skills
Capability to assimilate a dynamic environment
Capable of working and reach results under pressure
Stress management
Maintenance of confidentiality of information
Ability to talk and type during a call
Proactive
Competencias para la vacante
Profesional
Profesional
Bachillerato edu. diversificada
Call center
Menos de un año de experiencia
Contrato Indefinido
777258
Gracias por aplicar al anuncio de empleo Technical support agent 2 (ts2) , en Sykes s.a.
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
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