Trainer: process specialist

810837

¢ 650 a 750 mil CRC

Santa Ana

Publicado 20 Sep 2021

Call center

1 Vacante

Otra Especialización


Sector de la vacante:
Servicios

Descripción general

• At least 1 year of experience in handling call center/technical support processes.
• At least 1 year of experience in facilitating classroom style training on sales and customers service techniques, enhancements, etc. in a contact center environment
• Developing and maintaining training tools, including worksheets, templates, databases, and reports
• Facilitating role play sessions
• Using a variety of instructional methods to ensure maximum delivery effectiveness
• Monitoring trainees' knowledge before and after training to help determine follow-up training required
• Providing mentorship, continuing education and ongoing training for existing sales and customer service representatives
• Working one-on-one with operations and customer service reps to reinforce skills taught during training sessions

Requisitos para aplicar

• High School Diploma or GED Equivalent
• At least 2 years of experience in call center/contact center
• Advance level in English language – C1 minimum

Datos complementarios

810837

Profesional

Entrenador/capacitador

Bachillerato universitario

Call center

2 años de experiencia

Contrato Indefinido

810837

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