Trainer; process specialist

810859

¢ 650 a 750 mil CRC

San José / Otras

Publicado 20 Sep 2021

Call center

1 Vacante

Sin Definir


Sector de la vacante:
Servicios

Descripción general

A Trainer will provide on-boarding training for the newest members of our technical support. Through education, observation, coaching and motivation. The ideal candidate will possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment. This position requires extensive call center/contact training, curriculum development.
Location for this position is Costa Rica.

Requisitos para aplicar

Qualifications
Basic:
• High School Diploma or GED Equivalent
• At least 2 years of experience in call center/contact center
• Advance level in English language – C1 minimum
Must have/experience in:
• At least 1 year of experience in handling call center/technical support processes.
• At least 1 year of experience in facilitating classroom style training on sales and customers service techniques, enhancements, etc. in a contact center environment
• Developing and maintaining training tools, including worksheets, templates, databases, and reports
• Facilitating role play sessions
• Using a variety of instructional methods to ensure maximum delivery effectiveness
• Monitoring trainees' knowledge before and after training to help determine follow-up training required
• Providing mentorship, continuing education and ongoing training for existing sales and customer service representatives
• Working one-on-one with operations and customer service reps to reinforce skills taught during training sessions

Datos complementarios

810859

Profesional

Especialista

Bachillerato edu. diversificada

Servicios profesionales

1 año de experiencia

Contrato Indefinido

810859

Elempleo VIP

Te ayudará a aumentar las posibilidades de conseguir el puesto que siempre has anhelado.

Publicidad
Crear alerta de empleo

Recibir anuncios en tu correo.