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Gracias por aplicar al anuncio de empleo Trainer; process specialist, en Infotree global solutions
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
¢ 650 a 750 mil CRC
Costa Rica San José San José Costa Rica San José Escazú Costa Rica San José Desamparados Costa Rica San José Aserrí Costa Rica San José Santa Ana Costa Rica San José Alajuelita Costa Rica San José Curridabat Costa Rica San José León Cortés Castro Costa Rica San José Puriscal Costa Rica San José Tarrazú Costa Rica San José Mora Costa Rica San José Goicoechea Costa Rica San José Vásquez de Coronado Costa Rica San José Acosta Costa Rica San José Tibás Costa Rica San José Moravia Costa Rica San José Montes de Oca Costa Rica San José Turrubares Costa Rica San José Dota Costa Rica San José Pérez Zeledón San José / Otras
Publicado 20 Sep 2021 2021-9-20 19/12/2021
Call center
1 Vacante
Sin Definir
A Trainer will provide on-boarding training for the newest members of our technical support. Through education, observation, coaching and motivation. The ideal candidate will possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment. This position requires extensive call center/contact training, curriculum development.
Location for this position is Costa Rica.
Qualifications
Basic:
• High School Diploma or GED Equivalent
• At least 2 years of experience in call center/contact center
• Advance level in English language – C1 minimum
Must have/experience in:
• At least 1 year of experience in handling call center/technical support processes.
• At least 1 year of experience in facilitating classroom style training on sales and customers service techniques, enhancements, etc. in a contact center environment
• Developing and maintaining training tools, including worksheets, templates, databases, and reports
• Facilitating role play sessions
• Using a variety of instructional methods to ensure maximum delivery effectiveness
• Monitoring trainees' knowledge before and after training to help determine follow-up training required
• Providing mentorship, continuing education and ongoing training for existing sales and customer service representatives
• Working one-on-one with operations and customer service reps to reinforce skills taught during training sessions
Profesional
Bachillerato edu. diversificada
Sin Definir
1 año de experiencia
Especialista
1 Vacante
Qualifications
Basic:
• High School Diploma or GED Equivalent
• At least 2 years of experience in call center/contact center
• Advance level in English language – C1 minimum
Must have/experience in:
• At least 1 year of experience in handling call center/technical support processes.
• At least 1 year of experience in facilitating classroom style training on sales and customers service techniques, enhancements, etc. in a contact center environment
• Developing and maintaining training tools, including worksheets, templates, databases, and reports
• Facilitating role play sessions
• Using a variety of instructional methods to ensure maximum delivery effectiveness
• Monitoring trainees' knowledge before and after training to help determine follow-up training required
• Providing mentorship, continuing education and ongoing training for existing sales and customer service representatives
• Working one-on-one with operations and customer service reps to reinforce skills taught during training sessions
Competencias para la vacante
Profesional
Especialista
Bachillerato edu. diversificada
Servicios profesionales
1 año de experiencia
Contrato Indefinido
810859
Gracias por aplicar al anuncio de empleo Trainer; process specialist, en Infotree global solutions
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