Trilingual agent (spanish - english and french) 1st level

781069

Salario confidencial CRC

Santa Ana

Publicado 14 Nov 2019

Serv.cliente

5 Vacantes

Administración de Empresas


Sector de la vacante:
Servicios

Descripción general

The Customer Support Specialist is responsible for answering and processing all inbound calls to the Service Desk in order to provide the best-in-class customer service, and making outbound calls in connection with problem resolution.

The Customer Support Specialist Is responsible for the lifecycle of Incident Management (Opening Incidents, Transferring to correct resolver group, Following up with resolver group, communicating Incident status to Customer and resolve Incident where needed followed by closing the Incident after gaining concurrence or approval from the Customer.

In addition to a Service and Customer Care attitude, the Customer Support Specialist should possess a technical competency with knowledge of identified technologies and /or products. He or she is expected to provide extended support on such products or technologies when called upon.

Requisitos para aplicar

High School Degree.
Knowledge of Computer(s), Microsoft applications (Example: MS Word, Powerpoint, Excel)

Work Experience:
1 year (High Preferable)

Knowledge of Customer Service or Incident Management will be preferable

1. Expected skills required to perform the job effectively.

A. Understanding of SITA Process once Trained
B. Understanding of Computers and SITA applications and Navigation
C. Verbal Communication Skills (English, French & Spanish where applicable)
D. Written Communication Skills (English, French & Spanish where applicable)
E. Listening skills
F. Language Proficiency
G. Problem Solving
H. Customer Service Orientation
I. Attention to Detail
J. Team Work
K. Ability to handle stress

Others, please specify:
L. Tech knowledge
M. Multiple languages:
[Native Spanish + English mandatory + (French)]

Datos complementarios

781069

Profesional

Agente

Bachillerato edu. diversificada

Call center

781069

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