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Gracias por aplicar al anuncio de empleo Trilingual escalation handling, en Sykes s.a.
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Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 15 Jul 2019 2019-7-15 14/08/2019
Call center
1 Vacante
Educación Secundaria
Objective:
To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via phone
Responsibilities:
• Handle customer escalations by maintaining customer contact until issue is resolved or handed off to another owner.
• Do root cause analysis of escalated issues and drive process improvements
• To keep and update pertinent paperwork and records through data entry.
• Drive issue closure by walking fine line between doing the right thing for the customer and the client.
• To communicate with Supervisor, team members and other teams regarding problems, solutions and trends.
• To keep all equipment and tools under his/her responsibility in excellent conditions.
• To keep account information confidential and protect it from unauthorized use.
• To follow up on the customer's issue until it is solved.
• To participate in Change Control and Quality Assurance activities as requested.
• Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 ) (must).
• Advanced Portuguese Speaker. Fluent in verbal and written Portuguese. High Proficiency level (85 ) (must).
• Excellent listening skills.
• Teamwork oriented
• Excellent Customer service skills
• Capability to assimilate a dynamic environment
• Capable of working and reach results under pressure
• Stress management
• Maintenance of confidentiality of information
Ability to talk and type during a call.
Auxiliar, asistencial y otros
Bachillerato edu. diversificada
Educación Secundaria
Especialista
1 Vacante
• Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 ) (must).
• Advanced Portuguese Speaker. Fluent in verbal and written Portuguese. High Proficiency level (85 ) (must).
• Excellent listening skills.
• Teamwork oriented
• Excellent Customer service skills
• Capability to assimilate a dynamic environment
• Capable of working and reach results under pressure
• Stress management
• Maintenance of confidentiality of information
Ability to talk and type during a call.
Competencias para la vacante
Auxiliar, asistencial y otros
Especialista
Bachillerato edu. diversificada
Productores y distribuidores de ...
Sin experiencia
Contrato Indefinido
777099
Gracias por aplicar al anuncio de empleo Trilingual escalation handling, en Sykes s.a.
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