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Gracias por aplicar al anuncio de empleo Trilingual technical support agent ii, en Sykes s.a.
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
Salario confidencial CRC
Costa Rica Heredia Heredia Heredia
Publicado 24 Sep 2020 2020-9-24 23/11/2020
Call center
5 Vacantes
Bachillerato edu diversificada
Objective:
To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering world class customer support via phone or mail.
Requirements
• Fluent in verbal and written English and Portuguese, High Proficiency level (85 or above). (Must)
• Schedule Flexibility.
• University degree in computer engineer, systems engineer or related (desired).
• PC building completed or Technical support knowledge, experience on PC maintenance (Must).
• CompTIA A+ (901 / 902) certification (Desired)
• Experience on hardware and software troubleshooting
• Advance Knowledge of PC Architectures (Must)
• Knowledge of RAID technology (Desired)
• Internet tools (Browsers, FTP, cloud services, etc.)
• Networking configurations and troubleshooting – (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.)
• Working knowledge of computer architecture - memory (DDR, DDR2, DDR3, DDR4, DDR5), processors, serial ports, parallel ports, IDE/SATA/SAS/AHCI, etc. configurations, USB, UEFI, BIOS configuration, I/O ports
• Graphics troubleshooting and configuration
• Storage (Magnetic / SSD) technologies
• Virtualization knowledge - VMWARE Certification (Desired)
• Prior Customer Service experience (Desire)
• Sells knowledge, power talking skills (Desire)
• Ability to function in a team environment
• Adaptability to change
• Teamwork oriented
• Excellent Customer service skills
• Capability to assimilate a dynamic environment
• Capable of working and reach results under pressure
• Stress management
• Maintenance of confidentiality of information
• Ability to talk and type during a call
• Proactive
Responsibilities:
• To listen and respond to customer inquiries on the telephone, through on-line networks, Email, chat, Social Media, Forums, etc.
• To develop areas of expertise that include a detailed understanding of an application's work-flow and programming.
• To maintain adequate technical proficiency in products and platforms assigned
• To communicate with team manager, SMEs, team members and other teams regarding problems, solutions and trends
Auxiliar, asistencial y otros
Bachillerato edu. diversificada
Bachillerato edu diversificada
1 año de experiencia
Técnico
5 Vacantes
Requirements
• Fluent in verbal and written English and Portuguese, High Proficiency level (85 or above). (Must)
• Schedule Flexibility.
• University degree in computer engineer, systems engineer or related (desired).
• PC building completed or Technical support knowledge, experience on PC maintenance (Must).
• CompTIA A+ (901 / 902) certification (Desired)
• Experience on hardware and software troubleshooting
• Advance Knowledge of PC Architectures (Must)
• Knowledge of RAID technology (Desired)
• Internet tools (Browsers, FTP, cloud services, etc.)
• Networking configurations and troubleshooting – (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.)
• Working knowledge of computer architecture - memory (DDR, DDR2, DDR3, DDR4, DDR5), processors, serial ports, parallel ports, IDE/SATA/SAS/AHCI, etc. configurations, USB, UEFI, BIOS configuration, I/O ports
• Graphics troubleshooting and configuration
• Storage (Magnetic / SSD) technologies
• Virtualization knowledge - VMWARE Certification (Desired)
• Prior Customer Service experience (Desire)
• Sells knowledge, power talking skills (Desire)
• Ability to function in a team environment
• Adaptability to change
• Teamwork oriented
• Excellent Customer service skills
• Capability to assimilate a dynamic environment
• Capable of working and reach results under pressure
• Stress management
• Maintenance of confidentiality of information
• Ability to talk and type during a call
• Proactive
Responsibilities:
• To listen and respond to customer inquiries on the telephone, through on-line networks, Email, chat, Social Media, Forums, etc.
• To develop areas of expertise that include a detailed understanding of an application's work-flow and programming.
• To maintain adequate technical proficiency in products and platforms assigned
• To communicate with team manager, SMEs, team members and other teams regarding problems, solutions and trends
Competencias para la vacante
Auxiliar, asistencial y otros
Técnico
Bachillerato edu. diversificada
Comercio de computadores / Otros
1 año de experiencia
Contrato Indefinido
792107
Gracias por aplicar al anuncio de empleo Trilingual technical support agent ii, en Sykes s.a.
Este anuncio de empleo ya no está disponible. Encuentra más vacantes similares.
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