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Gracias por aplicar al anuncio de empleo Trilingual technical support representative ii, en Sykes s.a.
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
Salario confidencial CRC
Costa Rica Toda Costa Rica Toda Costa Rica Toda Costa Rica
Publicado 15 Ene 2020 2020-1-15 15/03/2020
Objective:
To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering world class customer support via phone or mail.
Responsibilities:
• To listen and respond to customer inquiries on the telephone, through on-line networks, Email, chat, Social Media, Forums, etc.
• To develop areas of expertise that include a detailed understanding of an application’s work-flow and programming.
• To maintain adequate technical proficiency in products and platforms assigned.
• To communicate with team manager, SMEs, team members and other teams regarding problems, solutions and trends.
• To keep and update pertinent paperwork and records through data entry.
• To meet established individual and team performance targets, which include customer service, productivity and quality standards.
• To keep all equipment and tools under his/her responsibility in excellent conditions.
• To keep account information confidential and protect it from unauthorized use.
• To follow up on the customer’s issue until it is solved.
• To perform any other tasks, duties, or services requested by his/her immediate superior.
Requirements:
• Advanced Portuguese Speaker. Fluent in verbal and written Portuguese. High proficiency level (85%) (must)
• Fluent in verbal and written English, High Proficiency level. (85%) (must)
• Schedule Flexibility. Available to stay after hours when necessary. (must)
• University degree in Computer Science, Systems Engineering or related. (desired)
• Technical support experience on PC maintenance. (must)
• CompTIA A+ (901 / 902) certification. (desired)
• Experience on hardware and software troubleshooting. (desired)
• Advanced Knowledge of PC Architectures. (must)
• Windows Server 2008/ 2012, Windows 8, Windows 10*, Linux and Android Oss. (must).
• Knowledge of RAID technology (desired).
• Internet tools. (Browsers, FTP, cloud services, etc.)
• Networking configurations and troubleshooting. (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.)
• Working knowledge of computer architecture - memory (DDR, DDR2, DDR3, DDR4, DDR5), processors, serial ports, parallel ports, IDE/SATA/SAS/AHCI, etc. configurations, USB, UEFI, BIOS configuration, I/O ports.
• Graphics troubleshooting and configuration.
• Storage (Magnetic / SSD) technologies.
• Virtualization knowledge - VMWARE Certification. (desired)
• Prior Customer Service experience. (desired).
• Sells knowledge, power talking skills. (desired).
• Ability to function in a team environment.
• Adaptability to change.
• Teamwork oriented.
• Excellent Customer service skills.
• Capability to assimilate a dynamic environment.
• Capable of working and reach results under pressure.
• Stress management.
• Maintenance of confidentiality of information.
• Ability to talk and type during a call.
• Proactive.
Auxiliar, asistencial y otros
Bachillerato edu. diversificada
Informática y Computación
Ingeniería de Sistemas
Agente
1 Vacante
Requirements:
• Advanced Portuguese Speaker. Fluent in verbal and written Portuguese. High proficiency level (85%) (must)
• Fluent in verbal and written English, High Proficiency level. (85%) (must)
• Schedule Flexibility. Available to stay after hours when necessary. (must)
• University degree in Computer Science, Systems Engineering or related. (desired)
• Technical support experience on PC maintenance. (must)
• CompTIA A+ (901 / 902) certification. (desired)
• Experience on hardware and software troubleshooting. (desired)
• Advanced Knowledge of PC Architectures. (must)
• Windows Server 2008/ 2012, Windows 8, Windows 10*, Linux and Android Oss. (must).
• Knowledge of RAID technology (desired).
• Internet tools. (Browsers, FTP, cloud services, etc.)
• Networking configurations and troubleshooting. (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.)
• Working knowledge of computer architecture - memory (DDR, DDR2, DDR3, DDR4, DDR5), processors, serial ports, parallel ports, IDE/SATA/SAS/AHCI, etc. configurations, USB, UEFI, BIOS configuration, I/O ports.
• Graphics troubleshooting and configuration.
• Storage (Magnetic / SSD) technologies.
• Virtualization knowledge - VMWARE Certification. (desired)
• Prior Customer Service experience. (desired).
• Sells knowledge, power talking skills. (desired).
• Ability to function in a team environment.
• Adaptability to change.
• Teamwork oriented.
• Excellent Customer service skills.
• Capability to assimilate a dynamic environment.
• Capable of working and reach results under pressure.
• Stress management.
• Maintenance of confidentiality of information.
• Ability to talk and type during a call.
• Proactive.
Competencias para la vacante
Auxiliar, asistencial y otros
Agente
Bachillerato edu. diversificada
Comercio de computadores / Otros
Sin experiencia
Contrato Indefinido
777486
Gracias por aplicar al anuncio de empleo Trilingual technical support representative ii, en Sykes s.a.
Este anuncio de empleo ya no está disponible. Conoce todos los anuncios de empleo que tenemos publicados.
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