Wfm senior analyst


Salario confidencial CRC

Toda Costa Rica

Publicado 11 Feb 2019


1 Vacante

Otros Bachillerato Universitario / Otras

Sector de la vacante:

Descripción general

We are looking for serious candidates who are responsible, efficient and that care about our business. All candidates must have an excellent attendance record as well as great organizational skills.

Requisitos para aplicar

MUST have WFM experience!

Please see the responsibilities below:
• Delegate between emergencies and Leadership while being POC should issues arise.
• Check real-time agent activity to make sure call flow and e-mail/Chat response times run smoothly.
• Handle staffing needs and uploading/Creating schedules accordingly where applicable.
• Answer emails while multitasking everything stated above.
• Send daily reports for adherence for business purposes.
• Maintain a clean and organized workspace.
• Address employee sick days and vacation counts to make sure all staff are aware of specified situations and adjusting staffing needs were required to fill any voids
• Advance knowledge of Microsoft Software applications
• Responsible for a general awareness of start times and break times.

Datos complementarios




Bachillerato universitario

Otros servicios

5 años de experiencia

Contrato Indefinido


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