Heredia customer service representative

834222

CRC Salario confidencial

Costa Rica Toda Costa Rica

Publicado 5 Nov 2022

Call center / Otras

900 Vacantes

Idiomas / Otras

Sykes S.A.
Industria de la empresa:
Servicios

Descripción general

Objective:

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

To help customers by providing a quality service, as to guarantee total satisfaction and accomplish client’s expectations

Requisitos para aplicar

Hard skills:

Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85) (must)
Schedule flexibility: to work all schedules weekdays and weekends (must)
High School Completed
Previous call center experience is a plus

Soft skills:

Basic Internet tools
Empathetic.
Multitasking skills.
Problem Solving.
Active and effective communication.
Capable of working and reach results under pressure.

Responsibilities:

Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
The document correctly the data base using the given tools in order to keep track of costumer’s request through data entry
Meet established individual and team performance targets, including customer service, productivity, and quality standards.
Follow up on the customer’s issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer.
Benefits
Educational reimbursement
Compensation and benefits
Medical Service
Referral bonus
Wellness Program

Datos complementarios

834222

Auxiliar, asistencial y otros

Agente

Técnico medio

Call center

Sin experiencia

Contrato Indefinido

834222

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