Service delivery analyst

873919

CRC Salario confidencial

Costa Rica Heredia

Publicado 10 Feb 2026

Administrativo financiero

1 Vacante

Contabilidad

Asociación Solidarista de Empleados de Boston Scientific Costa Rica SRL
Industria de la empresa:
Industrias manufactureras

Descripción general

The core objective of this role is to support the Service Delivery Manager to maintain the goals and objectives of the department. The aim is to build a 'total service approach' to external and internal customers.

Key Responsibilities
• Responsibility for order entry in SAP to ensure timely completion of tickets.
• Take necessary action to expedite the transaction on time and provide customer satisfaction.
• Follow up and taking necessary actions to ensure expectations are met. Fully understands the logistic requirements.
• Recommends process/procedural improvements.
• Provides daily,weekly or monthly reports on activities.
• Provides frontline support to stakeholders for critical issues.
• Analyses requirements and supports others to achieve anticipated results.
• Supports others to understand stakeholder problem solving activities.
• Takes independent action to develop service improvements with the Manager (in conjunction with department and divisional needs).
• Following documented procedure for complaints and non complaint.
• Effectively identifies additional improvement opportunities derived from regular contacts with stakeholders and end-users.
• Builds strong relationships and encourages open discussions which contribute to continuous improvement opportunities.
• Demonstrates strong preparation skills in dealing with stakeholder accounts.
• Monitors customer satisfaction and reports on issues, maintain customer files.
• Fully knowledgeable in the company's policies, procedures and practices.
• Maintain a high level of technical product knowledge that is adequate to respond to everyday needs for technical product information; Expert level of capability with SAP and other software packages.
• Responsible for maintaining the required process documents needed from operational excellence perpective ( Process maps,SOP etc) and ensuring the correctness ,completeness and relevance of these documents.
• Develops relationships with internal stakeholders to maintain critical communication processes.
• Act as needed to support and facilitate any field corrective action related his/her scope.
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.

Requirements
• Bachelor’s degree required; MBA desirable
• 1-3 years or prior shared services / outsourcing; medical devices company; logistics management with knowledge of MS Office Suite, SAP and other applications.
• IT technical skills: must understand & quickly learn underlying technical aspects of technology / system / applications
• International experience – Self-awareness of communication styles and cultural / global differences
• Language: Fluent in English. An additional language is an asset

Competencias para la vacante

Datos complementarios

873919

Profesional

Bachillerato universitario

Servicios financieros

1 año de experiencia

Contrato Definido

873919

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