Empresa: Medtronic

Perfil: Multinacional de dispositivos médicos, con operaciones a nivel global.

Descripción Responsibilities may include the following and other duties may be assigned Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Understand, embrace integrity and live our mission and values, never losing sight of the patients needs through Customer Service solutions  Develop, monitor and ensure the utilization of the eCommerce tools in the countries under our responsibility, sharing best practices among the countries Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Proceed with the studies of viability to implement new eCommerce tools as Esker, eShop and Medtronic Connect, MMX etc., assuring ROI results and granting to the leadership the best scenarios to support their decisions;  Participate in the group who will define the particularities to implement new e-commerce tools to each cluster in RLM  Implement Esker and Medtronic Connect tools in the countries defined by the board of directors following the scheduled proposed  Identify possible opportunities to increase the utilization of our eCommerce tools, improving the performance in each cluster by accelerating knowledge sharing Identify possible opportunities to automate processes in order to increase the performance in our tools and reduce the manual job in the customer care teams May deliver presentations and training courses including measurement, analysis, improvement and control Surveys and analyzes best practices for techniques and processes. Communicates team progress Performs cost and benefit analyses Provides consultation on the use of re-engineering techniques to improve process performance and product quality Assure the quality of the service provided by the vendors of eCommerce tool as per agreed in our service level agreements  Adjust with the vendors the problems that are avoiding the correct integration of the information in our eCommerce tools and ERPs  Develop, improve and monitor e-commerce management KPIs, identifying possible technical/processes problems, fostering continuous improvements mindset in teams behaviors  Support in scope customer care teams about doubts related to e-commerce tools. BASIC QUALIFICATIONS   Bachelor’s degree Fluency in English and Spanish, French is a plus Project Management Customer orientation Results orientation Nice to have Customer Service Phyton programing skills

Requisitos: Responsibilities may include the following and other duties may be assigned Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Understand, embrace integrity and live our mission and values, never losing sight of the patients needs through Customer Service solutions  Develop, monitor and ensure the utilization of the eCommerce tools in the countries under our responsibility, sharing best practices among the countries Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Proceed with the studies of viability to implement new eCommerce tools as Esker, eShop and Medtronic Connect, MMX etc., assuring ROI results and granting to the leadership the best scenarios to support their decisions;  Participate in the group who will define the particularities to implement new e-commerce tools to each cluster in RLM  Implement Esker and Medtronic Connect tools in the countries defined by the board of directors following the scheduled proposed  Identify possible opportunities to increase the utilization of our eCommerce tools, improving the performance in each cluster by accelerating knowledge sharing Identify possible opportunities to automate processes in order to increase the performance in our tools and reduce the manual job in the customer care teams May deliver presentations and training courses including measurement, analysis, improvement and control Surveys and analyzes best practices for techniques and processes. Communicates team progress Performs cost and benefit analyses Provides consultation on the use of re-engineering techniques to improve process performance and product quality Assure the quality of the service provided by the vendors of eCommerce tool as per agreed in our service level agreements  Adjust with the vendors the problems that are avoiding the correct integration of the information in our eCommerce tools and ERPs  Develop, improve and monitor e-commerce management KPIs, identifying possible technical/processes problems, fostering continuous improvements mindset in teams behaviors  Support in scope customer care teams about doubts related to e-commerce tools. BASIC QUALIFICATIONS   Bachelor’s degree Fluency in English and Spanish, French is a plus Project Management Customer orientation Results orientation Nice to have Customer Service Phyton programing skills