Detalle Oportunidad

Empresa: SERVICIO INFOTREE SAS

Perfil: .

Descripción IT Product Support – Service Desk Agent We’re looking for an IT Product Support – Service Desk Agent to provide L2 application support for a global eQMS environment. Location: Bogotá, Colombia – On-site English: Solid/Advanced Experience: 2–5 years in Service Desk / IT Application Support Key Responsibilities: • Handle L2 incidents, service requests, standard changes and escalations. • Monitor and troubleshoot eQMS application issues. • Support go-lives, hypercare, releases and data migration activities. • Manage tickets using BMC Helix ITSM or similar tools. • Coordinate with development, infrastructure, QA/validation and business teams. • Maintain knowledge articles, troubleshooting guides and support documentation. What we’re looking for: • Strong IT Service Management / ITIL mindset. • Experience with ticketing and incident management. • Knowledge of regulated systems, GAMP5, audit trails and electronic signatures. • Experience with eQMS or Quality Management Systems is highly valued. • Strong analytical and troubleshooting skills. • Python, SQL, scripting, monitoring or log analysis are a plus. Interested? Apply now!

Requisitos: IT Product Support – Service Desk Agent We’re looking for an IT Product Support – Service Desk Agent to provide L2 application support for a global eQMS environment. Location: Bogotá, Colombia – On-site English: Solid/Advanced Experience: 2–5 years in Service Desk / IT Application Support Key Responsibilities: • Handle L2 incidents, service requests, standard changes and escalations. • Monitor and troubleshoot eQMS application issues. • Support go-lives, hypercare, releases and data migration activities. • Manage tickets using BMC Helix ITSM or similar tools. • Coordinate with development, infrastructure, QA/validation and business teams. • Maintain knowledge articles, troubleshooting guides and support documentation. What we’re looking for: • Strong IT Service Management / ITIL mindset. • Experience with ticketing and incident management. • Knowledge of regulated systems, GAMP5, audit trails and electronic signatures. • Experience with eQMS or Quality Management Systems is highly valued. • Strong analytical and troubleshooting skills. • Python, SQL, scripting, monitoring or log analysis are a plus. Interested? Apply now!